Resolved

Claudia Cestone

• August 21, 2021 12:21

Thank you for reaching out. My Site initially broke no sure why, maybe updates maybe plugins - I still lost much work but I restored to a previous version accepted the loss and moved on. Currently wewrapyouroll.com is live and running.

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  Alex

  • August 21, 2021 19:36

  Hi Claudia,

  I'm glad to hear that and I hope you will never encounter such a problem again.
  Let us know if you need anything else.

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  Claudia Cestone

  • August 23, 2021 02:49

  Hello Alex,

  I thought the issue was resolved but it is not, please view the site, its broken.

  https://wewrapyouroll.com

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  Alex

  • August 23, 2021 20:58

  Hi Claudia,

  what exactly is the problem? Can you please give us more details. Just checked your website and it looks good: https://jmp.sh/4qXaZsl What exactly is wrong? I don't know what the original site looks like, even if there is a problem.

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  Claudia Cestone

  • August 24, 2021 08:22

  Hi Alex, Thank you for reaching out, Randomly the home page appears broken, at this very moment it appears correct but it’s been on and off behavior, I’m just as baffled but mostly concerned. 

   

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  Alex

  • August 24, 2021 21:14

  Hi,

  We had a problem with similar behavior in one of the older versions. Can you please confirm that you have the latest Brizy versions - Free 2.3.12. and PRO 2.3.10? 

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  Claudia Cestone

  • August 26, 2021 08:31

  Hello, I updated as advised, attached is a screenshot of a function that occurs randomly , it shows a double menu on the left side and after editing a bit does not allow me to save the file, any suggestions? Thank you 

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  Denis B

  • August 26, 2021 11:56

  Hi Claudia,

  You replied to non-reply@zendesk.brizy.io email address and your last message was received as spam and we had to recover it.

  Please, add screenshot or link to screenshot directly in community comment so we can see it.

  Best regards,
  Denis.

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