Broken site in live mode.....help

Claudia Cestone

• August 21, 2021 03:26

I called hosting support to restore site to previous version they mentioned cache issues.

I am not sure what the problem is. Currently the site appears well when I am in editing mode but when it is live it previews broken.

I need some assistance as soon as possible.

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  Doina P

  • August 21, 2021 09:28

  Hello Claudia,

  Thank you for your message!

  Regarding what you said, we are sorry that you encounter this issue. Can you please send us the URL to your page so we can look at the core of the problem? Thank you very much. Hope to hear from you soon!

  Kind regards,

  Doina

   

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  Claudia Cestone

  • August 26, 2021 08:32

  Hello Support It's happening again please see the attached image. The home breaks up...... I updated as advised, what now? wewrapyouroll.com 

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  Doina P

  • August 26, 2021 09:04

  Hello Claudia,

  Thank you for your message!

  Regarding what you said, can you please tell us what do you use: Brizy Cloud or Brizy for WordPress? Hope to hear from you soon!

  Kind regards,

  Doina

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  Claudia Cestone

  • August 26, 2021 11:33

  Brizy Wordpress 

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  Doina P

  • August 26, 2021 11:41

  Hi Claudia,

  Thank you for the details!

  Have you tried to deactivate all plugins except Brizy and activate any default WordPress theme and check if this makes any difference? At the same time make sure you have the latest versions of Brizy : Brizy Free 2.3.12 and Brizy Pro 2.3.10  Hope to hear from you soon!

  Kind regards,

  Doina

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