Carousel displaying wrong

Rima Sharma

• August 19, 2021 16:52
• Edited

Hi there.

The carousel feature for my 'Reviews' and 'Studio' sections at www.heron.uk.com has gone wrong on the mobile rendition. It appears to look correct in the preview mode but has at some point gone wrong on the live site. It is fine in the desktop version and the tablet version too. I have also updated to the latest version to see if this resolves the issue but it has not. I am enclosing some screenshots to illustrate the issue. the carousel feature does not seem to allow the choice of columns also so I'm not sure if this has anything to do with it.

Can you please fix this issue of let me know how to proceed?

Kind regards.

 

 

 

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  Alex

  • August 19, 2021 20:34

  Hi,

  It doesn't even seem to work on the desktop. That's what I see: https://jmp.sh/PeGVyQo Can you please confirm that we are talking about the latest Brizy versions - Free 2.3.10. and PRO 2.3.8? Also, do you have the same problem if you disable all your external plugins? Especially those of code minification and optimization.

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  Rima Sharma

  • August 20, 2021 04:59

  Hi Alex,

  The carousels started to work again this morning. However, the formatting of the first paragraph went off in the mobile rendition. Republishing the page without making any changes seems to have corrected the issue related to the formatting of the first paragraph. 

  I am not sure about what triggered it and what resolved it. Everything looks okay now on the mobile, iPad, and desktop. I will keep an eye and reconnect if it happens again. 

  Thanks!

  Rima

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  Alex

  • August 21, 2021 19:09

  Hi,

  ok, please let us know if you encounter these problems on your site again.

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