White Space on the sides

Francisco Palarea

• August 17, 2021 18:43

Hey! After a WP update my website became smaller and has white spacing on the sides. Help please

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  Permanently deleted user

  • August 18, 2021 08:15

  Hi Francisco,

  Thank you for your message.

  Please, try to deactivate all other plugins, clear the cache, and check if the problem is still present. In case, if this doesn't help, please, try to activate one of the default WordPress themes (for example, Twenty Twenty-One) and check again. Then if still will not work, please send us the URL of the page you found this inconvenience?

  Best regards, Nelea.

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  Francisco Palarea

  • August 18, 2021 19:29

  Hi Nelea,

  We tried your options but the problem is still present. The URL for the website is https://luzdeluna.com.gt/

  Thank you!

   

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  Permanently deleted user

  • August 19, 2021 07:58

  Hi,

  Thank you for your message.

  I just inspect your website and notice that your block Width is set up for Boxed. Could you please change it to Full Width? For this please go to your Setting block->Width->Full. See here. After this, your website will not have white space on the side.

  Please let us know if we can help you with something else.

  Best regards, Nelea.

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  Francisco Palarea

  • August 31, 2021 21:59
  • Edited

  Hi Nelea,

  Sorry for the late response. Thank you for your help but we changed the block width to full width and it is still not working. We saved the changes and cleared the site caché and the visuals are the same.

  Thank you again!

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  Permanently deleted user

  • September 02, 2021 07:34

  Hi,

  Could you please update to the latest versions of Brizy Free 2.3.13 and Brizy Pro 2.3.11 and check again if you have this problem?

  Best regards, Nelea.

   

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  Francisco Palarea

  • September 03, 2021 17:31

  Hi Nelea,

  I updated both versions of Brizy and it still looks the same. Here is the URL https://luzdeluna.com.gt/ to be checked.

  Kind regards, Francisco

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  Permanently deleted user

  • September 06, 2021 08:30

  Hi Francisco,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Natalia Chitoroaga

  • September 09, 2021 08:50

  UPDATE:  Brizy incompatibility with a custom plugin WooCommerce Pagalo.gt Payment Gateway . 

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