Updated to New Brizy Version, It Crashed My Sites AGAIN

Hub Design

• August 16, 2021 13:32

Hi

updating Brizy is becoming an absolute nightmare. For the second time, with as many updates, this has crashed completely my site.

I have the latest Free and PRO versions updated in my WP admin area.

 

0

• 

  Hub Design

  • August 16, 2021 13:32

  I cannot provide here public the URL domain-website, but i obviously need Brizy to fix this urgently. 

  Let me know next step. 

  0
• 

  Doina P

  • August 16, 2021 13:43

  Hello,

  Thank for your message and sorry for the inconvenience!

  Regarding what you said, please provide us the URL here. When you write a message to the Support, first we are the one to see it and just if we approve, your question is visible on the community. I will not do this if you want your information to be private! Hope to hear from you soon!

  Kind regards,

  Doina

  0
• 

  Hub Design

  • August 16, 2021 15:29

  Yes, absolutely i want my information to be private.

  The url is:  deleted by the Brizy team because of confidential information

  I have in the meantime "deactivated, deleted" the previous version of Brizy. And then, I have proceed to upload the latest version of Brizy now.

  Please check.

  Needless to say, that this is absolutely no way of running software updates by any company. When an update is available, you should click "update" and get it done with. But it is now becoming apparent, that with every Brizy update, the consequences are terrible each and every time.

   

  0
• 

  Doina P

  • August 17, 2021 09:08

  Hello,

  Thank you for your message! 

  Regarding the issue that you encountered, I checked your website and now everything works fine. We had a problem with Brizy Free version 2.3.9 and the Pro one - 2.3.7. We are deeply sorry for this but with the latest update - Brizy Free ( 2.3.10) and Brizy Pro (2.3.8)  the broken pages will not be an issue anymore, I can assure you this! Hope this made things clear for you! If you have any other questions or problems that you encounter, please feel free to ask!

  Have a nice day and kind regards,

  Doina

  0
• 

  Hub Design

  • August 17, 2021 09:48

  Many thanks.

  I trust this will be the end of this issue then at this time.

  What is becoming extremely concerning by now, is the fact that every single time there´s an update, it ends up crashing sites. And i can see from dozens of other users, I am not alone.

  This is not viable. If with every single update we the users, business owners, and clients, have to experience this, it will end up being costly for us. Not suistainable.

  Brizy management needs to take into consideration that we demand stability and reliability to Brizy updates moving forward.

  0
• 

  Doina P

  • August 17, 2021 09:59

  Hi again,

  Thank you for the understanding!

  Yes, we know this has been a problem in the past. Now we fixed it. As well, we are improving Brizy and working hard on it everyday. Thank you so much for the patience, appreciation and understanding.

  Enjoy your day,

  Doina

   

  0
• 

  Hub Design

  • August 17, 2021 10:25

  Thank you Doina.

  Let´s hope this is the end of the Brizy updates nightmare. It´s truly impacting us negatively as a business, and needless to say we have become afraid of using Brizy for client work.

  Regards

  0

Please sign in to leave a comment.