Displaying wrong the page

Alberto Rial Martínez

• August 15, 2021 10:03
• Edited

To solve this I go to Brizy Editor and just refresh. But the next day is not showing well again.

Could this be for not having the license active? (i found it wasnt active in Brizy Profile, even been introduced in Wordpress Settings).

So, if I build a page for a client using ProBrizy and then I disable the license for him (supposing he is not going to modify anything), is his page finding this issue? 

If thats it, should I build the page for clients with free tools?

 

Thank you for your time.

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  Doina P

  • August 16, 2021 11:47

  Hello Alberto,

  Thank you for your message and sorry for the late response! On the weekends, Support is limited.

  Regarding what you said, this was an issue on our end and we solved. Today we will review it and after that everything should be working fine! Thank you for the patience and understanding! If you have any other questions or problems that you encountered, please feel free to ask! We will be happy to help.

  Have a nice day and kind regards,

  Doina

   

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  Alberto Rial Martínez

  • September 05, 2021 13:25
  • Edited

  Hello Doina. It keeps happening.

  From time to time I have to just update the page from the builder to correct the display.

  Cannot start showing the page. Can't be 24/7 checking the website to be working properly, and I don't want a client watching the web like that.

  I don't know if is something i'm doing wrong, but any help would be great.

  Thank you.

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  Doina P

  • September 06, 2021 13:13

  Hello Alberto,

  Thank you for your message!

  Regarding what you have said, we are sorry that you encounter this problem. Please give us the credentials to the site. At the same time I will create a ticket for you and one of my colleagues will contact you as soon as possible! If you have any other questions, feel free to ask.

  Have a nice day and best regards,

  Doina

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  Alberto Rial Martínez

  • September 06, 2021 14:05

  Thank you for your reply.

  The website is [ www.inkybranding.com ].

  I have not problem with giving credentials, but I don't know through what to send you them.

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  Doina P

  • September 06, 2021 14:21

  Hello Alberto,

  Thank you for the quick reply as well!

  Regarding what you have said, I created a ticket and you should get a notification on you email. There you will send the credentials. Hope this made things clear!

  Have a nice day and best regards,

  Doina

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