Brizy Pro is not running

Leah D Ruiz

• August 12, 2021 03:27

Cannot add license key. Not sure what happened here. But I think I bought brisk pro while I was building my site with a generic website name. After I was done building the site I changed the website name to what I wanted it. Now it says that there is no activation for this installation.  I tried disabling it for the site it was on but I'm not getting an option for entering the new site. 

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  Permanently deleted user

  • August 12, 2021 11:03

  Hi Leah,

  Thank you for your message.

  If you need to add your license key please go to the WordPress dashboard and access  Brizy -> Settings -> License; here you have to paste the license, then Activate it. Also, for more information please see this video.

  Best regards, Nelea.

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  Leah D Ruiz

  • August 12, 2021 19:57

  Thank you for the response, but for some reason when I go the the Brizy settings in the WP dashboard I don’t have license as one of the tabs. I tried uninstalling and reinstalling Brizy, but that didn’t work either. Sent from my iPhone 

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  Permanently deleted user

  • August 13, 2021 08:17
  • Edited

  Hi Leah,

  Please disconnect the white label from your dashboard, see here, then please update your Brizy plugins to the latest version: Brizy Free 2.3.9 and Brizy Pro 2.3.7 version? After that, please activate your licence, you have a license see here, but you did not activate it. Then you can activate back the white label.

  P.S. Please, do not reply to non-reply@zendesk.brizy.io email address; your last message was received as spam and we had to recover it.

  Best regards, Nelea.

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