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Images cut in editor since Brizy update

Completed
Ulrich Schirm

Hi,

many of my images are cut on the right side in the Brizy editor. This issue occurs in tablet and mobile view only, not in desktop mode.

Brizy editor:

Frontend:

In frontend I can see a black line on the right side of one image.

I use Brizy 2.3.9 and Brizy Pro 2.3.7 on a Mac. Same problem in Safari and Chrome.

Can you help?

Uli

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Comments

16 comments

Date Votes
  • Alex

    Hi Uli,

    do you have any optimization plugins? do you have the same problem if you disable them? Please also provide the link to your website and we will look into it.

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  • Ulrich Schirm

    I have no optimization plugins. I deactivated all plugins except Brizy and Brizy Pro. No improvement.

    Please check this site: bikepark-albstadt.de

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  • Alex

    Hi,

    Are the width and height for these images set to 100%(for mobile layout)?: https://jmp.sh/Ylzc6lD ? Does it only happen with images of a certain size? I don't see this line in the rest of the images so it seems to be something specific.

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  • Ulrich Schirm

    Image width and height are set to 100%:

    I checkt it again: All images are croped on the right side in tablet und mobile view, independent of image size. This problem occurred after I made an update of Brizy Pro from I think 2.2.16 to 2.3.7.

     

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  • Alex
    • Edited

    Hi,

    I tried to reproduce the problem using your images but I can't. It seems that the problem appears when the image size and container size are a bit different. Try increasing the size of the image and replace it with one of the images that has the problem: https://jmp.sh/rR6zmUg

     
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  • Ulrich Schirm

    Hi Alex,

    I tried to change image size und container margin, with no success. I've made a small video during my attempt to show you: Video. I have also deleted and re-inserted the image, no improvement.

    I have the same problem with all of my 237 images. Everything was fine before I've made my last Brizy update.

    Uli

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  • Alex

    Hi,

    I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  • Ulrich Schirm

    Hi Alex,

    I'm waiting for a solution since two months in the meanwhile. May I kindly ask how your progress is on a fix? I got a private ticket, but get no answer on any emails.

    Uli

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  • Alex

    Hi,

    from what I see it is an internal issue created with your problem but it seems that at the last interaction the developers could not reproduce the problem. I will ask for an update.

    btw: All this time there have been updates. Can you please confirm that the problem still persists with the latest versions: Free 2.3.17 and PRO 2.3.13?

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  • Ulrich Schirm

    Hi,

    I have the lastest Brizy 2.3.17 and Brizy Pro 2.3.13 installed. The problem still persists.

    Uli

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  • Ulrich Schirm
    • Edited

    I have updated several websites:

    • from Brizy 2.2.19 and Brizy Pro 2.2.11
    • to Brizy 2.3.17 and Brizy Pro 2.3.13

    After the update I have the same problem on all websites (see above: all images cut on the right side in tablet and mobile editor view). You can reproduce this bug by 100%.

    I'm still waiting to get any help since more than two months. There seems no activity on my private ticket. Are you going to fix this? How long will I have to wait?

    Uli

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  • Alex
    • Edited

    Hi Uli, 

    Sorry about that. I will insist that in the coming days you have an answer to the internal issue created for you.

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  • Den B
    • Edited

    Hi Ulrich,

    Issue you previously reported with images being cropped is fixed in latest Brizy Free and Pro update. Please, update both Free and Pro versions on your website and check if everything works as it should.

    Best regards,
    Denis.

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  • Ulrich Schirm

    Hi Denis,

    I can confirm, that after the latest Brizy update (Brizy 2.3.20 and Brizy Pro 2.3.15) the problem is fixed.

    Thank you.
    Uli

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  • Ulrich Schirm

    Today I updated my website to Brizy 2.3.21 and Brizy Pro 2.3.16.

    This update broke my hole website! All images have a black bar on the right side:

    How can I fix this? Urgent!

    Uli

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  • Doina P

    Hello Ulrich,

    Thank you for your message!

    We are sorry that you encounter this issue. I will create a ticket for you and one of my colleagues will contact  you as soon as possible. Before this, please make sure you cleared all the cache and deactivated all the plugins that you do not use. Besides this, make sure you give my colleagues all the details they need. Hope this helps!

    With kind regards,

    Doina

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