"Project was not found" message on the landing page

Rima Sharma

• August 11, 2021 10:03

Hi Brizy Team,

I launched my website through Brizy Cloud, and it keeps on toggling between "Project was not found" and the actual site. Sometimes, I see the actual site, but most of the time, I see the "Project was not found" message.

Everything seems correct with respect to DNS settings, and I have also tried clearing cache multiple times, but the issue is still there.

Thanks!

Rima

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  Permanently deleted user

  • August 11, 2021 11:18

  Hi Rima,

  Thank you for your message.

  The problem was fixed, please check now. Please let us know if you have any further questions.

  Best regards, Nelea.

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  Rima Sharma

  • August 11, 2021 11:20

  Hi Nelea,

  It is working perfectly now. Thanks for resolving this.

  Thanks!

  Rima

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  Permanently deleted user

  • August 11, 2021 11:27

  Hi Rima,

  You are welcome! Thank you for your confirmation! If the problem will appear again, please do not hesitate to contact us and we will check.

  Best regards, Nelea.

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  Rima Sharma

  • August 12, 2021 03:30

  Hi Nelea,

  I started to see the same issue again. Can you please look into it?

  Thanks!

  Rima

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  Permanently deleted user

  • August 12, 2021 13:08

  Hi Rima,

  Thank you for your message.

  I just checked your project and everything works fine, see here. Please clear your browser cache and check again.

  Thank you, Nelea.

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  Rima Sharma

  • August 13, 2021 07:02

  Hi Nelea,

  It looks stable now. Yesterday, it kept on toggling between the Project not Found page, the actual landing page, and Wordpress.com's Site not Found page. We tried it on six devices, and each time, we got one of these three pages. My plan with Wordpress.com had expired yesterday, and I had deleted my site files over there with the help of their support. That deletion might have triggered something. It is stable now, so all good.

  Thanks for your help again.

  Best,

  Rima

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  Permanently deleted user

  • August 13, 2021 08:42

  Hi Rima,

  I'm glad that everything is working well now. If you will have any other problem, please do not hesitate to contact us and will try to help you as soon as possible.

  Have a nice day, Nelea.

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  Dwayne D

  • December 29, 2021 00:31

  How do I contact support?

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  Permanently deleted user

  • December 29, 2021 07:47

  Hi Dwayne,

  How can we help you? Please give more details about your issue.

  Best regards, Nelea.

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