Form Says "Email Not Sent"

Benaiah Brown

• August 11, 2021 02:48
• Edited

Contact Form is integrated with both Wordpress and Gmail.

The form says "Email Not Sent" when I try to submit forms. My Gmail is also not receiving the emails. 

Gmail is set up with my username (I understand this to be my Gmail) and my password (which I understand to be my password to my gmail).

I have allowed access for less secure apps in Gmail. The leads are being recorded in Wordpress.

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  Permanently deleted user

  • August 11, 2021 10:02

  Hi,

  Thank you for your message.

  Could you please check if you followed all the steps from this article? Please send the link to your website and we will check it, we need to take a look at the browser console. Also, could you please contact your hosting provider and ask them if, your hosting can connect to wp SMTP within the Gmail option. The port may not be set correctly.

  Best regards, Nelea.

   

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  Durand Robinson

  • February 02, 2023 18:01

  The article is outdated. There are no such settings for "less secure" apps. and as for setting an app password, what app would be talking about? Chrome? Wordpress websites aren't apps. I'm really confused.

   

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  KC George

  • February 08, 2023 06:34
  • Edited

  Hi Durand,

  You are right. Google has discontinued the Less Secure App Access option. We will need to update our Knowledgebase article.

  Google need to authenticate a user before sending out an email through their SMTP server. At the moment, users are authenticated through Google App Passwords. In your case, App would refer to a web application which is your WordPress website. Please watch this video for the procedure to generate Google App Password for your Brizy form. https://jmp.sh/z6QIaX7S

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  Bastien Lesage

  • February 07, 2023 19:29

  Hi, i have that google issue too. 

  The link is outdated :p 

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  KC George

  • February 08, 2023 06:38

  Hi Bastien,

  Sorry about the incorrect link. I have updated the link now. Please follow the procedure in the above screen recording for setting up Google App Password for your Brizy Form.

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