Site Is Broken

Evan Puissegur

• August 10, 2021 21:14

Hi, I only use Brizy Cloud and I've never had an issue with it until recently. I assume the bug is due to the latest update, but with just using Brizy Cloud, I'm unable to see which version of Brizy I'm currently using and I have no way to change the version that I'm aware of.

Again, I don't use WordPress, instead I download the HTML files and upload them on my own server. I used to do this without any issue. But, for the past week or so I noticed once published live, my site is beyond broken.

Please help me figure out a solution so I can have my site back up again.

Thank you,

Evan P.

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  Doina P

  • August 11, 2021 07:33

  Hello Evan,

  Thank you for your message!

  Regarding what you said, we are very sorry for this inconvenience! Could you please send us the URL to your site so we can see what the problem is and solve the issue? Thank you very much and hope to hear from you soon! If you have any other questions or problems that you encounter, please feel free to ask! We are happy to help!

  Have a nice day and kind regards,

  Doina

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  Evan Puissegur

  • August 11, 2021 14:30

  Hi Doina, 

  It's not a problem as long as we can get it fixed!

  My URL is https://daynnitemedia.com/ 

  Please let me know what the underlying issue is and if there's anything I need to do on my end to fix it!

  Thank you,

  Evan P.

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  Doina P

  • August 11, 2021 14:38

  Hello Evan,

  Thank you for your message! 

  Regarding the issue that you encounter, we are very sorry for this inconvenience! We will try to fix it as soon as possible and we will come with a feedback. Till then, if you have any other questions or problems that you encounter, please feel free to ask! We are happy to help!

  Enjoy your day and best regards,

  Doina

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  Evan Puissegur

  • August 11, 2021 16:15

  Hi Doina,

  Thank you for working on fixing my site and I'm looking forward to an update where it's resolved!

  Sincerely,

  Evan P.

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  Natalia Chitoroaga

  • August 11, 2021 16:30

  Hello Evan,

  The htaccess file for this project is not working. Please, contact the server provider and ask him if the mod_rewrite option is enabled. 

   

  Thank you!

  Natalia

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  Evan Puissegur

  • August 11, 2021 17:04

  Hi Natalia, 

  When I deleted my old site's files, it deleted the .htaccess file. I just restored it. Please let me know if this is what you're referring to for the mod_rewrite option and which boxes I should check off.

  I used to have a web developer who would handle my server backend, but he got Covid and hasn't been responsive lately.

  Thank you,

  Evan P.

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  Evan Puissegur

  • August 12, 2021 02:06

  Hi Natalia, 

  When I deleted my old site's files, it deleted the .htaccess file. I just restored it. Please let me know if this is what you're referring to for the mod_rewrite option and which boxes I should check off.

  I posted another comment before this where I included a screenshot of the options I have for the .htaccess file, but that post is still pending 9 hours later. 

  So if you could that post approved so you can view it, then you can let me know if that's what we're looking for. If not, that could help point me in the right direction.

  Thank you,

  Evan P.

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  Doina P

  • August 12, 2021 13:16
  • Edited

  Hello Evan,

  Thank you for your message! We are sorry for the late response. This is due to the time difference. We have received both your messages, do not worry.

  Now, regarding your problem, we would love to help you but this 404 error is not our issue. It is not Brizy related. See this:  https://jmp.sh/jXhzSfd .  At the same time, check out this: https://www.seobility.net/en/wiki/Mod_Rewrite .  We recommend to contact your hosting provider because issues related to  .htaaccess are complicated and might provoke other problems. Hope this made things clear for you!! If you ever encounter any other problem or have any questions, please feel free to ask! We will be happy to help!

  Have a nice day and best regards,

  Doina

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  Evan Puissegur

  • August 12, 2021 13:56

  Hi Doina, 

  Thank you very much for that clear explanation! If utilizing Brizy's Cloud server is a more reliable option I wouldn't mind using that. How would I properly go about switching to that while maintaining my URL?

  Sincerely,

  Evan P.

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  Evan Puissegur

  • August 12, 2021 19:30

  Hi Doina,

  I'd like to get this transition and my site back up and running as soon as possible. Please let me know what I need to do and I'll report back on if I am able to do it successfully.

  Thank you, 

  Evan P.

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  Doina P

  • August 13, 2021 08:24

  Hello Evan,

  Thank you for your message!

  Regarding what you said, please see this : https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect- . This is an article on how you can set your A Record for the transition to Custom Domain publishing. But first you need a custom domain name that you can buy from providers like: GoDaddy, 1&1, SiteGround etc.  Hope this will help you!  If anything happens, please contact us!

  Have a nice day and kind regards,

  Doina

   

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  Evan Puissegur

  • August 13, 2021 20:20

  Hi Doina, 

  I actually figured it out on my server so everything is working perfectly as it should now!

  Thank you for the explanations for everything.

  Sincerely,

  Evan P.

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  Doina P

  • August 16, 2021 08:36

  Hello Evan,

  You are welcome! I am happy that everything is working perfectly as it should now! Again, if you ever encounter other problems or you have any questions, please feel free to ask! 

  Have a nice day and best regards,

  Doina

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