Site is experiencing technical issues

Holly Reardon

• August 09, 2021 16:45

Hi there,

I've been having a ton of issues every time I update the Brizy Pro plug-in. The Bluehost support said to ask if you support this or not:

 

The site content looks all jumbled up, rather than its normal appearance. 

 

Thanks. 

- Holly

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  Denis B

  • August 10, 2021 08:58

  Hi Holly,

  Thank you for contacting us.

  1. What Brizy FREE and Brizy PRO version are installed on your website.
  2. Please, provide us link to your website.

  Best regards,
  Denis.

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  Holly Reardon

  • August 11, 2021 20:05

  Hi there, It’s http://hapacity.com/. But the site is ‘coming soon’ because it’s not finished yet. Not ready to be released. I’m using Brizy Free 2.3.9 and Brizy Pro 2.3.3. When I update the pro version to the newest, that’s when I have issues. So, I have to keep resorting to the previous version. 

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  Permanently deleted user

  • August 12, 2021 07:25

  Hi Holly,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  P.S. Please, do not reply to non-reply@zendesk.brizy.io email address; your last message was received as spam and we had to recover it.

  Best regards, Nelea.

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