Carousel element not displaying elements or lightbox

Lynn Jane Ho

• August 08, 2021 23:52

Page: https://www.splashengineering.com/

Left hand carousels don't show arrows, navigation dots, or lightbox anymore.  This was working a week ago.

Frontend View:

Editor view:

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  Natalia Chitoroaga

  • August 09, 2021 07:43

  Hello Lynn,

  Thank you for your message.

  Please, make sure you have the latest Brizy updates: Brizy FREE 2.3.9 and Brizy PRO 2.3.7. 

  Also, please disable all plugins, except Brizy, and check again this issue. Let me know if it works, although I will create an issue in our internal channel.

   

  Thank you!

  Natalia 

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  Lynn Jane Ho

  • August 11, 2021 20:05

  Hello, is there any update on this? On Mon, Aug 9, 2021 at 11:49 AM LJ wrote: Yes, I have the latest plugins: The rest of the plugins that I have installed: * Advanced Editor Tools (previously TinyMCE Advanced) * Yoast SEO 16.8 * Font Awesome 4.0.1 * WooCommerce 5.5.2 * WooCommerce PayPal Payments 1.4.0 * Wordfence Security 7.5.4 I deactivated the first three, but the other three are required for the site to work and were in place when the carousels were still working. 

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  Permanently deleted user

  • August 12, 2021 07:58

  Hi Lynn,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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