Contact form via SMTP still not sending to private email server

Jarko Tijssen

• August 06, 2021 21:08

Dear support,

I have tried to connect my email from a private server via SMTP on a contact form I added to my page. So far I have been unable to get this email to that address.

I do receive these emails in my wp admin > brizy > leads.

I have contacted my email provider twice, and so far the have not been able to find a problem. I have now sent in a ticket as well, but now I thought I will post here to and see whether to error maybe comes from something you can detect.

What do you need from me in order to be able to check this? I am not sure whether this is a a public post by default (or if I can choose private somewhere), so I am not adding screenshots yet :)

 

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  Doina P

  • August 09, 2021 08:32

  Hello Jarko,

  Thank you for your message and sorry for the late response! On the weekends, Support is limited.

  Regarding what you said, first of all when you write us in the Help Center, we are the first one to see it and if we approve your message, it becomes public, so do not worry. All of your information is private. Second of all, please make sure you followed this steps:

  1.https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification

  2. https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

  Third of all, please send us the screenshots you were talking about and the URL  to your site.

  Hope to hear you soon! Till then, if you have any other question or encounter some issues, please feel free to ask! We will be happy to help!

  Kind regards,

  Doina

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  Jarko Tijssen

  • August 11, 2021 13:11

  Hi again,

  Yes, I have followed the steps in 1 and 2. Currently I am trying to connect via the the second method.

  The site is: culturadistinta.com

  Below are the screenshots of the form.

   

   

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  Natalia Chitoroaga

  • August 11, 2021 13:40

  Hello Jarko,

  Thank you for your reply. 

  Please, contact the hosting provider, you have this error regarding the email address: 

  "message":"SMTP Error: The following recipients failed: info@culturadistinta.com: <wordpress@culturadistinta.com>: Sender address rejected: not owned by user info@culturadistinta.com\r\n";

  Best Regards, Natalia 

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  Jarko Tijssen

  • August 11, 2021 13:41

  Hi!

  Thank you for your quick reply. I will do this :)

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  Jarko Tijssen

  • August 13, 2021 00:27
  • Edited

  Hi,

   

  I have not yet solved this issue, but I my host is working on it.

  In the meantime I am trying to connect other emails to the form, just to try if that works. I added a form, used the gmail connection and added a gmail address, but that is not working either! 

  I do receive a notification of emails sent (by myself via the contact form in the front end) in WP > Brizy > Leads when I connect the form via the wordpress though.

   

  I am updating with this info because I still feel that this whole thing is me being the person that is not doing it right.

   

  kind rgeards,

   

  Jarko

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  Natalia Chitoroaga

  • August 13, 2021 09:27

  Hello Jarko,

  Thank you for your message.

  Gmail and Smtp connections have the same technology; 

  Try to connect with the WordPress connection - will it work?

   

  Thanks!

  Natalia

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  Jarko Tijssen

  • August 13, 2021 15:28

  Hi!

  So I have changed the default email address in WP (admin@domain.com) to my private email. Now connecting via the WP connection works, as the email is sent to WP AND my private email. In addition, my private emails are forwarded to my gmail account, so leads also show up there. This solves the problem, but it is a workaround.

  When I connect whichever gmail address I have via the WP connection, this email only arrives in the lead section of Brizy within wordpress, it does not end up in my gmail inbox which I cnnected to it. The contact form states that the form was sent (so to the customer it seems that all went well)

  The reason I would love to solve this is because contact forms are gonna be at the heart of the business. Customers will book their experiences via a contact/book form, which we then need to convert.

  So my question is whether you still think this problem is caused by my email provider, or the contact form (as it does not send to gmail either)?

  My host provider is helping me in whatever way they can, but it is not easy for them to pinpoint the problem either :)

  Kind regards,

  Jarko

   

   

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  Doina P

  • August 16, 2021 11:26

  Hello Jarko,

  Thank you for your message and sorry for the late reply! On the weekends, Support is limited.

  Regarding what you said, I have created a ticket for you and one of my colleagues will contact you as soon as possible so you can talk things out! Hope this helps! Again, if you have any other questions or issues that you encounter, please feel free to ask!

  Have a nice day and kind regards,

  Doina

   

   

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