My website is erroreous because of brizy plugins

Sophornmony Ung

• August 06, 2021 08:42

Hi my website is broken and Wordpress say it's due to brizy plugins. 

Can you tell me how to fix it?

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  Denis B

  • August 06, 2021 09:00

  Hi,

  Thank you for contacting us.

  Are you using latest versions of Brizy FREE and Brizy PRO? At the moment latest versions are:

  Brizy FREE - 2.3.8
  Brizy PRO - 2.3.6

  If you are using older versions, please, update both plugins. You can do this directly in your WordPress dashboard in Plugins section. In case, if you do not see update notifications, please, go Dashboard > Updates, click "check again". This will check what update are available and you will be able to update both plugins. After update, please, check how your website works.

  Looking forward to your reply.

  Best regards,
  Denis.

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  Sophornmony Ung

  • August 06, 2021 14:22

  I use both brizy free and Pro. Should I remove the brizy free or what. It says brizy free 2.3.8 caused the problem. Regards, Mony

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  Denis B

  • August 06, 2021 15:06

  Hi,

  Sure, you need to use both FREE and PRO. Without FREE PRO version doesn't work as this is extension of FREE version.

  There is no need to remove FREE plugin. Have you tried to update both plugins? First you need to update FREE version, after that update PRO version.

  Best regards,
  Denis.

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  Craig Patterson

  • August 06, 2021 20:07

  How many updates in the past 4-5 days? I can't even keep up and the incompatabilities around the order of upgrading is driving me crazy. Every time I fix my site from an update, another update auto-installs. But Pro doesn't auto update, which makes everything break ALL OVER AGAIN.

  Since the post above, two more versions now available:

  Free 2.3.9

  Pro 2.3.7

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  Denis B

  • August 09, 2021 08:14

  Hi Craig,

  Sorry for late reply, support is limited on weekends.

  Last week were released 4 updates. To avoid this kind of situation we can recommend to disable auto-updates and update both plugins manually.

  Best regards,
  Denis.

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  Sophornmony Ung

  • August 11, 2021 20:02

  I can’t even log in to Wordpress now. It shows critical error. Regards, Mony 

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  Sophornmony Ung

  • August 11, 2021 20:02

  Hi Denis, Now it’s shown to me Fatal errors. Pls check the attached file. Regards, Mony 

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  Sophornmony Ung

  • August 11, 2021 20:02

  Now my website is messy because I use brizy to design my website. Can you update or fix this? Regards, Mony On 7 Aug 2021, 9:34 AM 0700, Mony Ung , wrote: Hi Denis, Now it’s shown to me Fatal errors. Pls check the attached file. Regards, Mony 

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  Sophornmony Ung

  • August 11, 2021 20:03

  Pls help fix as soon as possible Regards, Mony

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  Permanently deleted user

  • August 12, 2021 06:14

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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