My Story doesn't display properly on android or iPhone

Lloyd Pearson

• August 06, 2021 01:02

https://2020organics.projectcues.com is a brizy web story that doent display the way it looks on the brizy site builder. It flickers on iPhone and doesnt display correctly at all on android. 

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  Doina P

  • August 06, 2021 09:22

  Hello Lloyd,

  Thank you for your message!

  Regarding the problem you have, this is a bug. We will create and issue for it and we will solve it as soon as possible! So sorry for this inconvenience. If you have any other questions or problems, please feel free to ask! We will be happy to help! Thank you for the patience and understanding!

  Have a nice day and kind regards,

  Doina

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  Doina P

  • August 11, 2021 08:29

  Hello Lloyd,

  Quick update!

  We are  working on your problem and we need a bit more time to solve it. Hope you understand us! Thank you for your patience! If you have any questions or encounter some issues, please feel free to ask us! We will be happy to help!

  Have a nice day and with the best regards,

  Doina

   

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  Adam Mossberg

  • August 18, 2021 09:19

  Any news on this, I have the same problem. Looks ok on desktop but on mobile it doesnt work in any browser at the moment.

   

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  Doina P

  • August 18, 2021 10:49

  Hello Adam,

  Thank you for your message!

  Regarding what you said, can you please provide to us an URL and give more details? In this way we can look at the core of the problem. Hope to hear from you soon! 

  Kind regards,

  Doina

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  Adam Mossberg

  • August 18, 2021 10:50

  Ok thanks, it´s this testpage https://pear7581155.brizy.site/

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  Doina P

  • August 18, 2021 10:57

  Hi Adam,

  I have checked what you sent me and everything seems to be working fine. See this: https://jmp.sh/mYfk5PU As you can see it displays good in all of the devices and browsers.

  Kind regards,

  Doina

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  Adam Mossberg

  • August 18, 2021 11:19
  • Edited

  Yes, thank you. When i check with inspector it looks ok but on an real IphoneX it looks like this https://d.pr/v/CFJGR1

  Also sent it to others with other mobilephones and it is the same for them. Page is broken.

   

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  Adam Mossberg

  • August 23, 2021 13:30

  Any update on the story issue?

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  Doina P

  • August 24, 2021 10:49

  Hello Adam,

  Thank you for your message!

  Regarding what you said, everything is all good now, the issue is solved. Hope this helps! If you have any other questions or encounter some problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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  Adam Mossberg

  • August 24, 2021 11:02

  Hello Doina, it is the same issue, I have tried with several different mobile phones and browsers and it still doesnt work. Did you test it on a real mobile phone with a larger size screen? Thanks.

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  Doina P

  • August 24, 2021 11:31

  Hello Adam,

  Thank you very much for your message!

  I checked this once again, and yes indeed this is a problem. I will push this problem to our developers more and come with an update as soon as possible! Deeply sorry for the inconvenience and thank you so much for the patience!

  Best regards,

  Doina  

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