Update removes custom fonts & colours

David Langley

• August 04, 2021 22:05

Hi,

I'm trying to update one of my sites using Brizy Pro to 2.3.4 and Brizy 2.3.6.

When I do it removes all the custom colours and fonts.

I have managed to restore from a backup but everytime I try to update via the Wordpress it errors with a License Key issue. I then update via FTP and it removes custom colours and fonts.

http://www.thenoodlecollective.com/

Thanks.

David

0

• 

  Doina P

  • August 05, 2021 13:01

  Hello David,

  Thank you for your message!

  Regarding the problem you have, we are very sorry that you encounter this issue. I will create a private ticket for you and one of my colleagues will contact you as soon as possible! Till then, if you have any other questions, please feel free to ask! We will be happy to help.

  Have a nice day and kind regards,

  Doina

  0
• 

  David Langley

  • August 12, 2021 22:52

  Hi, 

  I haven't heard anything regarding this issue in 7 days. Is that normal?

  Thanks.

  David

  0
• 

  Doina P

  • August 13, 2021 09:03

  Hello David,

  Thank you very much for your message and we are deeply sorry for the late update on the issue!

  Regarding it, the team is working on it and we will try to have this fix in the next Brizy update. It is not the easiest task and we need more time. Hope you understand us. Thank you for your patience! Again, if you have any other questions or issues that you encounter, please feel free to ask! We will be happy to help.

  Have a nice day and best regards,

  Doina

  0
• 

  David Langley

  • August 19, 2021 15:51

  Hi Doina,

  I had a private ticket for this issue, but its now closed without a fix.

  I just updated to the new Brizy (FREE) Version 2.3.11 and Brizy (PRO) Version 2.3.8. These updates didn't fix the issue. All the styling, colours have not been fixed.

  David

  0
• 

  Natalia Chitoroaga

  • August 20, 2021 10:09

  Hello David,

  Thank you for your post. 

  Our ticketing system is closing all pending tickets after a couple of days. Please, don't worry, the ticket number is in our dashboard and as soon as I will have news about this issue, I will come back with a reply.

  Thank you!

  Natalia

  0
• 

  David Langley

  • August 30, 2021 21:56

  Hi Natalia,

  Can you close this feed now. I couldn't wait for the issue to be solved so I went through and restyled manually. Now I'm running the latest plugins without issue.

  No support needed on this case anymore.

  0

Please sign in to leave a comment.