Woocommerce product add ons

Meggie Geelen

• August 04, 2021 11:24

Hello,

I have 2 issues:

1| My product add-ons don't show. Normally you should be able to choose the color of the frame and fill in text. It's a simple product but it uses woocommerce add-ons

 https://shop.hikkup.nl/product/custom-fotolijst-vintage-collage/ 

2 My product categories don't show in a hierarchy. It looks like this:
https://shop.hikkup.nl/product-category/alles/

While it should be like this:

 

All versions are updated to the latest version

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  Denis B

  • August 05, 2021 08:58

  Hi,

  Thank you for contacting us.

  1. What add-on are you using?
  2. Please, try to activate any default WordPress theme and check how categories list will be displayed.

  Kind regards,
  Denis.

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  Meggie Geelen

  • August 05, 2021 11:43

  1 Woocommerce add-ons (literally it)

  2 I use the Core theme, I don't have other themes installed. 

   

  I have now re-updated brizy and brizy pro and now everything is completely ruined. 

   

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  Meggie Geelen

  • August 05, 2021 11:46

  Versions: Brizy 2.3.7  Pro 2.3.4

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  Denis B

  • August 05, 2021 14:34

  Hi,

  Thank you for your reply.

  1. Do you mean this one? https://woocommerce.com/products/product-add-ons/
  2. Please, install default WordPress theme Twenty Twenty-One and activate it. After that check how categories are displayed.
  3. Please, update Brizy PRO to latest version - 2.3.5. If you do not see available update in Plugins section, go Dashboard > Updates, click "check again" and update Brizy PRO to latest version.

  Best regards,
  Denis.

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  Meggie Geelen

  • August 05, 2021 15:24

  1.Yes, that plugin indeed. 

  2. Categories now show correctly thank you :)

  3. I have updated brizy pro, but it still looks the same

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  Meggie Geelen

  • August 05, 2021 15:28

  https://shop.hikkup.nl/product-category/alles/

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  Denis B

  • August 05, 2021 22:43

  Hi,

  Please, update Brizy FREE to 2.3.8 and Brizy PRO to 2.3.6. After that check if everything works correctly.

  Looking forward to your reply.

  Best regards,
  Denis.

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  Meggie Geelen

  • August 06, 2021 07:10

  Yes it works for the archive :) Thank you

   

  Only the product add-ons still don't show at the product

  https://shop.hikkup.nl/product/custom-fotolijst-vintage-collage/

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  Denis B

  • August 09, 2021 13:27

  Hi,

  Sorry for late reply.

  Have you tried to create product as "Variable" instead of using add-on for this?

  Kind regards,
  Denis.

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  Meggie Geelen

  • August 09, 2021 13:37
  • Edited

  I need to have the option to add text and that is not possible with variations

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  Meggie Geelen

  • August 09, 2021 17:32

  I have made a variable for now, because else you can't order. But it would be  really nice if this could be solved for the user experience of my customers. It has worked before. I disabled brizy (regular) and then I do see the options, so its a conflict with brizy. 

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  Meggie Geelen

  • August 13, 2021 12:12

  Will this be on your list to solve or will it stay an issue? Else I have to look for other solutions aka rebuilding my website without brizy... Which I prefer not to. 

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  Denis B

  • August 24, 2021 10:37

  Hi Meggie,

  Sorry for delay.

  Sure, I've reported our team about this problem, however, at this moment we can't provide you ETA for this compatibility update. 
  At this moment you can use "variable" product that is working as it should.

  Best regards,
  Denis.

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