Popups not working

Rob Simpson

• August 03, 2021 09:55
• Edited

Hi there guys,

We've just checked on a page this morning and it seems the popups are not triggering. In this specific case it's linked to a button - when we click it triggers the popup.

This was working yesterday but appears to not be now. After some inspection it seems to be the case in other projects too. Would you be able to help us look into this please?

Thanks!

All the best,
Rob

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  Permanently deleted user

  • August 03, 2021 11:46

  Hi Rob,

  Thank you for contacting us.

  I try to reproduce your problem but all works fine in our dashboard. Could you please send us the URL of the page you found this inconvenience?

  Best regards, Nelea.

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  Evan Grabenstein

  • October 07, 2021 14:44
  • Edited

  Having a similar issue:
  
  PopUp is meant to be triggered by a [login] button. Was originally linked to the wp-login. Changed it to a popup. Everything looks copasetic in the brizy builder, but it still redirects to 'wp-login' on client side.
  
  I've turned all plugins off that I can without getting a fatal error and the issue still persists. And cleared my and the sites cache.
  
  Try it:
  Threadsday.com
  
  

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  Permanently deleted user

  • October 08, 2021 08:54

  Hi Evan,

  Thank you for contacting us.

  Can you please try to re-create again the wp-login? You can duplicate it, then delete the first one.

  Let us know if all is working fine. Thank you.

  Best regards, Nelea.

   

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  Evan Grabenstein

  • October 08, 2021 18:13

  That worked, thank you, but I's like to understand what happend.

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  Permanently deleted user

  • October 11, 2021 06:51

  Hi Evan,

  Sometimes it happens that the old conditions are still kept to some elements, that's why we advised you to re-create the element.

  Best regards, Nelea.

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