Brizy Woocommerce Product Error

Ricus Du Plooy

• August 03, 2021 06:48

Hi, 

I've recently updated Brizy pro on one of my e-commerce websites. Since then my variable products are displaying as below: 

The rest of the products without variations seems to be displaying fine.  

Do you perhaps have a solution or indication on how I can fix it?  
https://metabole.fletch.design/product/metabole-anti-oxidant-formulation/

Thank you
Ricus
ricus@bluesphynx.co.za

 

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  Permanently deleted user

  • August 03, 2021 10:39
  • Edited

  Hi,

  We are sorry for this inconvenience.

  Yes, we know about this issue and our developers are working to solve it as soon as possible.

  Thank you for your understanding and patience.

  Best regards, Nelea.

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  Permanently deleted user

  • August 05, 2021 13:27

  Hi,

  Today we released a new update for Brizy Free 2.3.7 and Brizy Pro 2.3.5  and the problem was fixed. Please update to the latest version.

  Best regards, Nelea.

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  Ricus Du Plooy

  • August 23, 2021 12:55

  Good day, Thank you for the response. Have you been able to fix the product filter on the Brizy products? We have created a few filters and set up the filter on this page, but it doesn't seem to work on our side. You can have a look on this page: https://drsandiaesthetics.co.za/intraceuticals/ Kind Regards Ricus 

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  Permanently deleted user

  • August 24, 2021 06:58

  Hi,

  Could you confirm if you have the latest Brizy Free 2.3.11 and Brizy Pro 2.3.8 version?Do you still have this problem?

  P.S. Please, do not reply to the non-reply@zendesk.brizy.io email address; your last message was received as spam and we had to recover it.

  Best regards, Nelea.

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  Ricus Du Plooy

  • August 24, 2021 09:26

  Thank you for the response Nelea.

  I see that the problem was resolved with the last update. Thank you for that. However, I see that all the unique tags from every category display as an option to click. Wouldn't it make more sense to display only the tags belonging to the products in the selected category for the particular page/post?

  I also noticed that the pagination seems to go way beyond the selected category as if it's calculating the total amount of products from all the categories instead of only for the selected category for the particular page/post.

  You may have a look on https://drsandiaesthetics.co.za/pigmentation/ to see exactly what I mean.

  At the time of this post, I'm using Brizy 2.3.11 and Brizy Pro 2.3.8

  Kind Regards
  Ricus du Plooy

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  Permanently deleted user

  • August 24, 2021 12:12

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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