Contact Form Not Working

Stacey Pawirodikromo

• August 01, 2021 16:59

Hi, 

I've read a lot of posts on this platform about the Contact Form not working properly. I have taken all the steps conform document https://support.brizy.io/hc/en-us/articles/360044216151-Email-notification-via-Gmail

I still receive an error message that the email was not sent. I have received an email in the back-end (lead), but not in my Gmail. Could someone assist me with the Contact Form process? I am using Brizy Pro.

Note: I have also tried to add my outlook.com address. Without success (same error message)

Thank you. 

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  Doina P

  • August 02, 2021 13:23

  Hello Stacey,

  Thank you for your message!

  Regarding the problem you encounter, can you please provide us more details? Do you work on WordPress or Cloud? Do you have Brizy latest updates? Since when the issue occurred? Have you checked the spam folder? Hope to hear from you soon! If you have any other questions or problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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  Stacey Pawirodikromo

  • August 03, 2021 20:26

  Hi Donna, Thanks for reaching out. 1. I work on WordPress 2. Yes, I have the Brizy latest updates 3. This occurred 2 month ago, but I haven’t had any time to check the issue. I have started last weekend again with my website and I noticed that the issue still exists. 4. The error on the website (when I test it): “Your message has not been send”. The visitor who sends me the message from the contact form gets this message. I also did not receive any message in my spam folder. So I think there is an issue with the email setup - because the visitor receives a failed status “Your Message has not been send” and I do not receive any emails. I’ve tried to also setup my outlook.com email > also no success. Same error message when I test it as a visitor and still no email in my inbox. I only receive the message in the back-end of Wordpress. Looking forward to your reply. Best Regards, Stacey Pawirodikromo 

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  Doina P

  • August 04, 2021 08:09

  Hello Stacey,

  Thank you for your message and details!

  Regarding the issue that you encounter, we are very sorry for this inconvenience! Now, we will need the URL from your site so we can see it ourselves! Hope to hear from you soon!

  Have a nice day and kind regards,

  Doina

   

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  Stacey Pawirodikromo

  • August 07, 2021 15:15

  Hi Doina,

  I have tried it again today and it worked! Finally. Thank you for the support.

  Much appreciated.

  Greets,
  Stacey 

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  Doina P

  • August 09, 2021 07:38

  Hello Stacey,

  Thank you for the appreciation! 

  You are welcome and no worries! We are happy that everything works as it should! If you ever have any questions or encounter some issues, please feel free to ask! We are happy to help!

  Have a nice day and best regards,

  Doina

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  Stacey Pawirodikromo

  • August 11, 2021 20:03

  Hi Doina, I am sorry for the late reply. I have already deleted the brizy form. I can add the form/block again, this afternoon or evening. My URL is: www.pawirodikromo.com Warm Regards, Stacey L. 

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  Doina P

  • August 12, 2021 08:27

  Hello Stacey!

  Thank you for your message and no need to worry for the late reply!

  Regarding what you said, I am sorry but I do not think I quite get what you are saying. Is everything alright now? The from works or you need more assistance? Hope to hear from you soon!

  With the best regards,

  Doina

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