Brizy Pro WooCommerce - Error on the page, and the shop doesn't work.

Kenneth Kallesen

• July 31, 2021 16:30

Hello Brizy! 

I have a lot of problems on my site. https://www.bukseoutlet.dk/karostar-ks6083-jeans/ It is a lot of text on the site, and the site doen't work at the moment. What is going on? 

/Kenneth

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  Kenneth Kallesen

  • August 01, 2021 10:00

  I've changed settings in the templates, but you can see the problem here: https://test.sigmatic.dk/vare/jewelly-i-farven-moerkeblaa-jw1568b/
  
  It came with the new update.

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  Permanently deleted user

  • August 02, 2021 07:46
  • Edited

  Hi Kenneth,

  We are sorry for any inconvenience.

  Yes, we know about this problem and our team are working to solve this problem. We are doing our best to release the fix of this problem as soon as possible.

  Thank you for your understanding and patience.

  Best regards, Nelea.

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  Chad Smith

  • August 02, 2021 18:45

  Any update on this.  I just posted about the same issue.  My client is HOT, to say the least since they are now losing sales.

  Chad

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  Denis B

  • August 03, 2021 08:52
  • Edited

  Hi Chad,

  We expect to release update this week. Unfortunately, we can't provide exact date and time for update release as this will be tested by devs before providing to customers. We do our best to release update ASAP.

  Sorry for this inconvenience and thank you for your patience.

  Best regards,
  Denis.

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  Chad Smith

  • August 03, 2021 12:22

  There's no patience here when your client is losing thousands of dollars because the site is broken and there's nothing we can do about it.  Brizy is so very known now for breaking sites on updates.  I love the Brizy builder but in almost every update, there's an issue with something.

   

  Chad

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  Chad Smith

  • August 04, 2021 12:48

  Kenneth,

  For my client, I ended up recreating temp store product pages in WooCommerce without using Brizy or creating a Brizy template.  This is not ideal and it's barebones but at least the customers can order until this fix is done.  My client only has a couple of products, so this temp solution may not work for a larger store, since it's time consuming to make all those temp store product pages.  I thought I would toss it out there, in case it helps.  It's a shame this is not fixed yet, with people losing money because of this.

  Chad

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  Permanently deleted user

  • August 05, 2021 06:42

  Hi Chad,

  Thank you for your suggestion.

  We are sorry for this inconvenience but our developers are doing their best to fix this issue as soon as possible.

  Thank you for your understanding and patience.

  Best regards, Nelea.

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  Permanently deleted user

  • August 05, 2021 13:25

  Hi All,

  Today we released a new update for Brizy Free 2.3.7 and Brizy Pro 2.3.5 and the problem was fixed. Please update to the latest version.

  Best regards, Nelea.

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  Chad Smith

  • August 05, 2021 13:47

  I would if you had the Brizy Pro 2.3.5 update for download on the site but it's not there.  Only 2.3.3 is.  I've updated to the latest free Brizy.

  Chad

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  Permanently deleted user

  • August 05, 2021 14:12

  Hi,

  Please, go Dashboard > Updates, click "Check again" and then you should be able to update.

  Best regards, Nelea.

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