Form: front end says email is sent successfully but no email got in to the designated email

Tony Slavin

• July 29, 2021 22:10

Hi,

Form: front end says email is sent successfully but no email got in to the designated email

I am facing this issue on contact form. On front end it says submission successful and email sent with green box. I can see those submissions in Leeds section as well. But that email is not getting delivered to TO email address set in contact us form >> Wordpress email.

Site in question https://www.vintnerscellarbowmanville.ca/

https://www.screencast.com/t/KY0r7YgML  for submission

https://www.screencast.com/t/3qmlet7y  for settings on form.

https://www.screencast.com/t/XixtAqhxC  Got that in leads.

 

Thanks

Brandon

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• 

  Permanently deleted user

  • July 30, 2021 10:51

  Hi Tony,

  Thank you for your message.

  Please connect your email form with this plugin,, Contact Form 7, see here. If you receive the emails then it is a problem from Brizy builder and we will inspect this problem from your dashboard if you will receive the message,, email was not sent,, then it is a problem with your hosting and you have to check with them. Also, please check if your contact form is connected with the email address, see here? When the form is connected, then the Integration icon should be in the "green" colour. 

  Best regards, Nelea

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  Tony Slavin

  • August 03, 2021 15:17

  Hi,

  https://www.screencast.com/t/KY0r7YgML

  https://www.screencast.com/t/3qmlet7y

  https://www.screencast.com/t/XixtAqhxC

   

  Please check this screen shot. Contact form is working fine on other sites so there is no problem with server email. Its Brizy issue for sure.

   

  Thanks

  Brandon

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• 

  Permanently deleted user

  • August 04, 2021 08:17

  Hi Tony,

  Thank you for your message.

  Regarding this question, my colleague Natalia will reply in Zendesk, you have already a discussion there.

  Best regards, Nelea.

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  Ismail Altas

  • April 29, 2024 11:35

  I have the same problem. I can collect the leads on the admin site and send email notifications via CF7 plugin but no email is bening sent using brizy forms. I have set up php mail, smtp and gmail part one by one and all together or any other binary combinations. it does not send email notifications. !!! 

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  Ariel H.

  • April 29, 2024 12:02

  Hi Ismail,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/4404794589841
  WordPress Admin URL:
  Username:
  Password:
  URL of the affected page:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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