Copy paste problem with WP plugin

Alessia Pandolfi

• July 28, 2021 11:19

Hi, I suddenly started to have a copy paste problem as I show here: https://www.loom.com/share/fcad5490951a453c980a50523a90d29f

this did not happen just last month, keep in mind that the plugin is updated and I cleared the cache several times.

This is honestly a huge annoying problem, because it seems that I can't copy paste a sentence where I want and I have to type it in instead. And also, it doesn't happen only on this page: I had to work on at least 10 pages of my website today, and this problem came up everywhere.

 

0

• 

  Permanently deleted user

  • July 28, 2021 12:14

  Hi Alessia,

  Thank you for your message.

  Please try to use the CTRL+C to copy the text and CTRL+V to paste the text, using only the buttons from your keyboard. If you will do copy/paste with the mouse then the text will go in the next block.

  Best regards, Nelea

  0
• 

  Alessia Pandolfi

  • July 29, 2021 08:59

  Hi Nelea, I already do that. I tried both with the buttons of my keyboard and with right click of the mouse. I get exactly the same result

  0
• 

  Permanently deleted user

  • July 29, 2021 09:20

  Hi Alessia,

  Please, try to work only with the buttons (copy/paste)  from your keyboard and don't touch the mouse, all the problems are from the mouse. You should select the text with the mouse then CTRL+ C /CTRL+V only from the keyboard.

  Best regards, Nelea

  0
• 

  Alessia Pandolfi

  • August 02, 2021 08:47

  Hi Nelea, I'm afraid there is a bit of miscommunication here: in the video, I show you both what happens if I use the mouse, and if I don't, using only the keyboard.

  Just to be on the same page, i recorded a new video just now, showing you what happens by using *exclusively* the keyboard: https://www.loom.com/share/e4c6a88b3cc14269954121401bcee2d4

  Can we please get to a conclusion of this issue and avoid mentioning the mouse? Considering that I also don't have one and use the trackpad? thanks.

  0
• 

  Permanently deleted user

  • August 02, 2021 16:18

  Hi Alessia,

  The options in this screenshot will help you to copy the entire element, see here. They are generated for the whole element not only for the selected text.  Unfortunately, I could not reproduce your issue, in this video, I used CTRL+C and CTRL+V to copy/paste the text and everything works well. Could you please confirm if you have the latest Brizy Free 2.3.5 and Brizy Pro 2.3.3 version? Also, please tell us how we could reproduce this issue.

  Best regards, Nelea.

  0
• 

  Alessia Pandolfi

  • August 03, 2021 13:36

  Hi Nelea, I confirm I have the latest versions for both Brizy's

  This is all very odd because I really didn't have this trouble in the past, it came out of the blue. I also haven't installed any new plugins which could create a conflict..

  0
• 

  Permanently deleted user

  • August 05, 2021 07:32

  Hi Alessia,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

  0

Please sign in to leave a comment.