Issue with Woocommerce Product page after latest update

Orla Kirwan

• July 28, 2021 07:31

Hi,

I am having an issue on the woocommerce product page since last update. I am running Brizy 2.3.5 and Brizy Pro 2.3.3.

Below the product title and short details there is a block of code appearing - (first image). When I deactivate Brizy the page returns to normal with the product options showing where they should be - (second image).

Here is url to show error: https://sportsgeardirect.ie/shop/hummel/jersey/hummel-core-hybrid-match-jersey/

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  Alex

  • July 28, 2021 09:53

  Hi,

  Does this code also appear in the Brizy Template you created for the product? Do you have a plugin that works with WooCommerce variations? Do you have the same problem if you disable all your external plugins?

   

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  Ryan Gliozzo

  • July 28, 2021 14:22

  hey once again, I have the same issue. Once one thing is fixed, another issue pops up with these latest updates.

  Please let us know how to fix this as I already lost one client due to a broken site and stand to lose more.

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  Orla Kirwan

  • July 28, 2021 14:31

  Hi Alex,

  - The code does not appear on the template page in the Brizy editor.

  - I'm not using an extra Woocommerce Variations plugins, just straight Woocommerce. Alongside this, I am just using Woocommerce Stripe and Woocommerce Cart Notices.

  - the issue continues when I have deactivated all external plugins. I can only get rid of code when Brizy is deactivated with Brizy Pro activated.

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  Doina P

  • July 29, 2021 12:23

  Hello Ryan,

  Thank you for reaching out to us!

  Regarding the question you have, we are very sorry for this inconvenience but I have created a ticket for you and one of my colleagues will contact you as soon as possible! Till then, if you have any other questions or encounter some problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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  Doina P

  • July 29, 2021 12:26

  Hello Orla,

  Thank you for reaching out to us!

  Regarding the question you have, we are very sorry for this inconvenience but I have created a ticket for you and one of my colleagues will contact you as soon as possible! Thank you for the details provided, if we are going to need more, please tell them to my colleagues. Till then, if you have any other questions or encounter some problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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  Permanently deleted user

  • August 05, 2021 13:24

  Hi All,

  Today we released a new update for Brizy Free 2.3.7 and Brizy Pro 2.3.5, where the problem was fixed. Please update to the latest version.

  Best regards, Nelea.

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