Error when entering a Woo Commerce product the first time

David Ardaiz

• July 27, 2021 12:09

The second time I enter the current session, it loads without problems. I have tried disabling W3 Total Cache and the error persists. I have looked in the wp-content folder, after adding to the file wp-config.php define ('SCRIPT_DEBUG', true);
define ('WP_DEBUG_LOG', true) ;, but no file has been created. So I have not been able to see the error there.The second time I enter the current session, it loads without problems. I have tried disabling W3 Total Cache and the error persists. I have looked in the wp-content folder, after adding to the file wp-config.php define ('SCRIPT_DEBUG', true);
define ('WP_DEBUG_LOG', true) ;, but no file has been created. So I have not been able to see the error there.

Thank you for your help and regards.

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  Alex

  • July 27, 2021 20:28

  Hi David,

  I'm not sure I understand. Does it happen when you add a WooCommerce product? Is Brizy involved in this process?

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  David Ardaiz

  • July 28, 2021 07:49

  Hi Alex,

  I don't know if Brizy is involved in this problem. If I visit a product link on the store page, I get the error. There is no problem with adding new products. The store page is made with Brizy Pro 2.3.3 and Brizy 2.3.5 and contains a Brizy WooCommerce block. WooCommerce version is 5.5.2

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  Alex

  • July 28, 2021 09:57

  Hi David,

  what is the error message? Can you please send a link to your store page so we can take a look? Have you checked this on a standard store page by disabling Brizy plugins? Does it work without Brizy?

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  David Ardaiz

  • July 28, 2021 10:47
  • Edited

  No error is generated that I have seen. The store url is: https://worldimportdata.com/tienda/ I have disabled W3 Total Cache, Brizy and Brizy Pro and it works fine.

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  David Ardaiz

  • July 29, 2021 11:05

  I have noticed that the cart does not work well either, despite disabling the plugins that I mentioned in my previous post. A link appears to view the cart, but it is only updated when entering a product. If I click on the cart icon with the total and the number of products, it doesn't work. If I see the cart, I can go to the checkout process.

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  David Ardaiz

  • July 29, 2021 14:57

  At the top right of the store page there is a shortcut to the cart that is updated when entering a product description. The cart pop-up only appears in the product description. The purchase process works smoothly.

  I would appreciate any answer you could give me.

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  Alex

  • July 30, 2021 15:48

  I checked this on your site and indeed sometimes when you try to access the product page an error appears: https://jmp.sh/1aCMTo0 But there are not too many details about this error so it can have various reasons. It's not clear if it's from Brizy or not. This must be inspected so that I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  David Ardaiz

  • July 31, 2021 10:02

  I have answered the private ticket

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  Natalia Chitoroaga

  • August 02, 2021 07:17

  Hi David,

  Thank you! 

  Waiting for your reply on my last request - regarding cpanel credentials.

   

  Regards, Natalia 

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  David Ardaiz

  • August 02, 2021 07:30

  Credentials sent

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  Doina P

  • August 02, 2021 09:30

  Hello David,

  Thank you for the response ! My colleague will contact you as soon as possible and she will deal with this! If you have any other questions or encounter some problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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