mobile header and menu

Completed

Claudia Leslie

• July 26, 2021 10:57

Hi, 

On mobile when I click the hamburger the whole header disappears. If I click on a new page/post the header appears on that page/post and does the same again if I click on the hamburger. If I don't click on a new page and instead click off the menu it reappears again also. It does this for all pages and posts except the blog archive where it does not work at all - it is like a dead link, the menu drawer doesn't open, nothing. Everything works fine on desktop.

I have disabled all other plugins but it is still the same. I updated to Brizy 2.3.4 and Pro 2.3.2 hoping that that would help but it's still the same. As far as I know it was ok just recently when some blogs were uploaded but can't be sure if this was before or after WP 5.8 update.

Many thanks!

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  Den B

  • July 26, 2021 15:14

  Hi Claudia,

  Thank you for contacting us.

  Can I ask you to update Brizy FREE and PRO to latest versions that were released today and check how everything works there? Also, please, clear browser cache and check how editor works in different browser so we can exclude browser/cache issue.

  Looking forward to your reply.

  Best regards,
  Denis.

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  Claudia Leslie

  • July 27, 2021 07:45

  Hi Denis, I updated to the new Brizy versions. I cleared cache and tested on Google inc incognito, Firefox and Tor, also android and ios - still the same issue on all of them. Although I discovered the problem on mobile, it also happens on the desktop when the window is shrunk down and the regular menu is replaced by the hamburger - makes sense I guess. Thank you Claudia

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  Den B

  • July 27, 2021 09:07

  Hi Claudia,

  Thank you for your reply.

  I have created a private ticket for this case, you should receive email notification regarding this. In this ticket, please, provide us link to your website and admin access to WP dashboard, we'll check the problem.

  Best regards,
  Denis.

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