404 Not Found when creating a template in Brizy

Mauro Pompei

• July 26, 2021 07:08

Hi, 

I'm using Astra Theme (added a child theme too) with a few plugins (WP Offload Media Lite, WP Fastest Cache and WP Rocket). When I go to the Templates section to create a header or footer the page will appear 404 Not Found. I've deactivated these plugins to check whether there is incompatibility. I've also changed from Astra theme to Twenty Nineteen, however this problem still persists. 

With regards to version of Brizy 2.3.4 and Brizy Pro 2.3.2

May you please help me with this issue ? 

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  Denis B

  • July 26, 2021 15:10

  Hi,

  Thank you for your message.

  Can I ask you to update Brizy FREE and PRO to latest versions that were released today and check how everything works there? Also, please, clear browser cache.

  Looking forward to your reply.

  Best regards,
  Denis.

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  Mauro Pompei

  • July 27, 2021 06:55

  Hi, 

  I've updated the brizy theme pro and free version but the problem still persists. 

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  Permanently deleted user

  • July 28, 2021 08:09

  Hi,

  Thank you for your message.

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Mauro Pompei

  • July 28, 2021 10:58

  Hi, 

  My colleague Deborah Catania has sent you the info you requested via email. 

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  Permanently deleted user

  • July 28, 2021 15:43

  Hi,

  Thank you for the confirmation.

  Have a nice day, Nelea

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