STILL No Add FONT Function PRO 2.3.2

Mandy Mayes

• July 25, 2021 14:47

Could you please fix the add font function on the latest plugin updates please. Still not working.

Thanks.

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  Doina P

  • July 26, 2021 08:58

  Hello Mandy,

  Thank you your message.

  Regarding the problem you have, can you please provide us with more details or make a screenshot/video ? We checked and here everthing is working, the problem that you are talking about could not be reproduced.At the same time make sure you have:

  Brizy FREE 2.3.4

  Brizy PRO 2.3.2

  Hope to hear from you soon!

  Best regards,

  Doina

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  Mandy Mayes

  • July 26, 2021 12:28

  Hi,

  Please see attached. No add font function with:

  Brizy FREE 2.3.5
  Brizy PRO 2.3.3

  Thanks.

  

  

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  Denis B

  • July 26, 2021 13:52

  Hi Mandy,

  I just updated both Brizy FREE and PRO on my localhost and tested the functionality you mentioned: Video. Please, try to clear browser cache and check if everything works correctly for you.

  Best regards,
  Denis.

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  Mandy Mayes

  • July 26, 2021 14:08

  Hi Denis,

  Cache cleared. No still not working. Looking at your video you did not activate the add font button or install a font???

   

  Best regards.

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  Mandy Mayes

  • July 26, 2021 14:15

  PS. The add font function is also not working in Brizy Cloud.

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  Denis B

  • July 27, 2021 08:40

  Hi Mandy,

  Sorry for not providing full video. I just recorded new one where is shown that "add font" option is working: Video. Tested in Cloud - works perfect as well.

  Best regards,
  Denis.

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  Mandy Mayes

  • July 27, 2021 10:43

  Thanks for the video, however I have again tried to add font both in the plugin and the cloud with no success. I know you guys are busy so if you have time please and try and add font at https://bobbylangford.brizy.site/

  Thanks.

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  Denis B

  • July 27, 2021 13:58

  Hi Mandy,

  Thank you for your reply.

  To clarify: is this option present for you and you can add new font but this font is not applied to the text or this option is missing at all?

  Kind regards,
  Denis.

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  Mandy Mayes

  • July 27, 2021 15:19
  • Edited

  Hi Denis,

  When I press the add font button in both the Brizy Pro and Cloud editor nothing happens. It appears that the button has been disabled. I have reinstalled the updated plugins on a brand new WP installation and tested it with no result.

  I did have the same issue 2 or 3 previous versions ago and contacted support who indeed had the same problem and sure enough it was eventually fixed.

  At a loss at the moment however can give you login details for both my Cloud and WP accounts should you think it necessary. In fact if you can get into my Cloud account at your I won't mind.

  https://bobbylangford.brizy.site/

  Best Regards 

   

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  Denis B

  • July 27, 2021 15:38

  Hi Mandy,

  Thank you for reply and explanation. I create a private ticket for you, you should receive email notification regarding this. In this ticket, please, provide us link to your WP website and admin access to WP dashboard, we'll check the problem from your dashboard as we can't reproduce this problem.

  Best regards,
  Denis.

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