Urgent, please help: my Project has disappeared

Andrew Hancock

• July 23, 2021 18:11
• Edited

Hi, I've been working on building a new website on Brizy Cloud for a week or two. I've been logged in to my account and regulalry saving drafts of the site the whole time. This evening, while working on the home page, I clicked on the Brizy menu button (top left), which took me to the pages screen in the assets section. I tried to go back and it asked me to login again. But ever since I logged back in, my project can no longer be located. Please help me recover it, as many days and hours of work have gone into building this page. The address of the project I was working on was:

https://www.brizy.cloud/projects/7245806/editor/page/155214. Now I just get a 404 error message.

Please help!!

Thank you,

Andrew

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  Permanently deleted user

  • July 26, 2021 09:53

  Hi Andrew,

  Thank you for your message.

  Your project was created in a guest account, we can recover it and move it to your account, but for this, we should make a special account for your project. Next, you will need to invite yourself and copy the project to your account.  Do you agree with this?

  Best regards, Nelea.

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  Andrew Hancock

  • July 27, 2021 07:44

  Yes please Nelea, I'll do anything to get my project back... Thanks, Andrew 

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  Permanently deleted user

  • July 27, 2021 08:55

  Hi Andrew,

  I have created a private ticket for this request. You will receive a private message soon with all the information about your project.

  Have a nice day, Nelea.

   

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