Website still down after updating to Brizy Free 2.3.3 and Brizy Pro 2.3.1

Anthony Bennett

• July 22, 2021 15:59

My client has been down since the day before yesterday when all this hit. I tried the fix that I've seen copied & pasted everywhere. I deleted the free version and the pro version. I then updated both to Brizy Free 2.3.3 and Brizy Pro 2.3.1 versions.

The homepage is still just broken and black when I try to view it on the frontend. I can see and edit the homepage as normal within Brizy. But I can't see anything except black on the frontend. https://industrylift.org/ 

I tried recreating the homepage too thinking maybe I could swap it, but that didn't work either. I could see everything normally within Brizy. But only the header and footer shows up on the frontend when I tried to view it. https://industrylift.org/home-test

Please note - the website is currently in maintenance mode so the public doesn't see just a black homepage.

Can you PLEASE create a private ticket asap so I can give you the credentials and get this problem(s) fixed asap? Thanks in advance.

 

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  Denis B

  • July 23, 2021 09:35
  • Edited

  Hi Anthony,

  Thank you for contacting us.

  I created a private ticket for your case, you should receive email notification regarding this. Please, provide us in this ticket admin access to WordPress dashboard and FTP credentials, we'll check the problem.

  Best regards,
  Denis.

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  Anthony Bennett

  • July 27, 2021 14:18

  Any news??

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  Denis B

  • July 28, 2021 08:33

  Hi Anthony,

  We replied in private ticket that was created earlier.

  Kind regards,
  Denis.

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