BRIZY PRO IS NOT RUNNING - cant add license key
Hi there,
I can't get Brizy pro to update because there is nowhere to add my license key?
https://hskogendesign.com/
"BRIZY PRO IS NOT RUNNING.
Please update Brizy PRO to the latest version."
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Hi Jason,
We are sorry for this inconvenience.
If you are able to access dashboard, please, do next: First of all update Brizy FREE to latest version - 2.3.3. Latest PRO version will be available for download in your account within a few hours. Right now you can update Brizy PRO in your WP dashboard in Plugins area: View screenshot. In case, if you do not see update notification, please, go Dashboard > Updates, click "Check again" and then you should be able to update Brizy PRO: View screenshot.
Latest versions at this moment:- Brizy FREE - 2.3.3
- Brizy PRO - 2.3.1
Please, let me know if everything works correctly after updating both FREE and PRO plugins.
I want to apologize one more time for this inconvenience. Thank you for your understanding and patience, we highly appreciate that!
Best regards,
Denis.0 -
Hi Denis,
This isn't the issue, I have the updates. It's to do with not being able to add a license?
See the video below:
https://www.screencast.com/t/6eOcNhOqSy70 -
Hi Jason,
Please, remove current version of Brizy PRO in your WP dashboard. Then login in your Brizy account, download latest available version and install it. After that try to activate it. Please, let me know if this worked.
Looking forward to your reply.
Best regards,
Denis.0 -
Hi Denis,
Thanks for this.
This has worked, however, I've got more issues please see below video:
https://www.screencast.com/t/wl9lozjMogzw0 -
Hi Jason,
Thank you for your reply.
I created a private ticket for this case, you should receive email notification regarding this. We would like to check issue from your dashboard. Please, provide us in this ticket link to your website and admin access to WP dashboard.
Best regards,
Denis.0
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