Issue with Wordpress License Key after Update

Cudy Technologies

• July 21, 2021 07:18

There seems to be an issue after the update for the plugin and it crashed my Wordpress. I've removed Briny-pro folder from my Wordpress plugins folder and it solved the issue. When I reinstalled the brizy-pro by uploading it, my license key was removed and now when I key in my license key AP*****, it says that Sorry, this license is already activated on another domain.

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  Denis B

  • July 21, 2021 08:57

  Hi,

  We are sorry for this inconvenience.

  If you are able to access dashboard, please, do next: First of all update Brizy FREE to latest version - 2.3.3. Latest PRO version will be available for download in your account within a few hours. Right now you can update Brizy PRO in your WP dashboard in Plugins area: View screenshot. In case, if you do not see update notification, please, go Dashboard > Updates, click "Check again" and then you should be able to update Brizy PRO: View screenshot.
  
  Latest versions at this moment:

  • Brizy FREE - 2.3.3
  • Brizy PRO - 2.3.1

  Please, let me know if everything works correctly after updating both FREE and PRO plugins.
  
  I want to apologize one more time for this inconvenience. Thank you for your understanding and patience, we highly appreciate that!
  
  Best regards,
  Denis.

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  Cudy Technologies

  • July 21, 2021 13:50

  Hi, your solution doesnt work.

  When I update Brizy Pro on wordpress, the error message: Update failed: Empty License Key Submitted

  And I can't enter the license key because: Sorry, this license is already activated on another domain.

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  Denis B

  • July 21, 2021 14:25

  Hi,

  Thank you for your reply.

  I created private ticket for this case, you should receive email nbotification regarding this. In this ticket, please, provide us link to your website, admin access to WordPress dashboard, FTP credentials and your license key, we'll check the problem.

  Best regards,
  Denis.

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  Cudy Technologies

  • July 23, 2021 08:50

  Hi Denis, I have already followed up the email that you sent and provided the Wordpress credentials for your team 2 days ago but no replies since. Can you please escalate this and fix the issue now?

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  Denis B

  • July 23, 2021 12:14

  Hi,

  Thank you for your message.

  I just checked private ticket  that was created and we do not see any reply from you. Last message was posted my colleague Natalia on Wednesday where she asked you to provide credentials . Please, make sure that you replied to this ticket.

  Best regards,
  Denis.

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  Cudy Technologies

  • July 23, 2021 12:23

  Hi Denis, please get your team to check again. I've sent 3 emails replying since 22 July

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  Cudy Technologies

  • July 23, 2021 12:24

  Your email reply system is broken if you did not receive my replies via email. What is another way to reach out

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  Denis B

  • July 23, 2021 14:34

  Hi,

  Gmail recognizes your emails as suspicious and marks them as spam: View screenshot. 

  Please, login in your Brizy account on brizy.io. In "Support" tab you should be able to see all our conversations and there you can reply to tickets as well.

  I tried to login using credentials you provided. Please, upgrade user role to "Administrator" so we can have full access in your dashboard.

  Best regards,
  Denis.

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