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Post template with the wordpress comments element is giving a critical error

Comments

7 comments

  • Natalia Chitoroaga

    Hello George,

    Thank you for your message. 

    Can you update the FREE plugin to the latest version 2.3.3? Will you have this error displayed in the preview. 

     

    Thank you!

    Natalia

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  • George Oustas

    Hi,

    I updated to brizy free 2.3.3 and pro 2.3.1

    The critical continues to appear whenever I add to my posts template the comment element with WordPress.

    With Disqus and Facebook is working fine.

     

    Thanks,

     

    George

    0
  • Permanently deleted user

    Hi George,

    Thank you for your message.

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

    Best regards,

    Nelea

    0
  • George Oustas

    Hi,

    After the latest update to free 2.3.4 and pro to 2.3.2 is working fine.

    Thanks for the awesome support.

    Regards,

    George 

    0
  • Permanently deleted user

    Hi George,

    Great to know that all is working fine on your site now.

    Please let us know if we can help you with something else.

    Best regards, Nelea.

    0
  • Phoebe Cotton

    Hi there,

    I am having the same issue with my site secularbuddhistnetwork.org. Brizy version 2.5.8, Brizy Pro 2.5.4

     
    Examples of the issue:   
     

    https://secularbuddhistnetwork.org/in-the-coming-months-i-expect-the-police-at-my-door-im-terrified/

    https://secularbuddhistnetwork.org/meditation-and-the-process-of-creation/

     
    Can you please check this out. Thanks so much,
    0
  • Ariel H.

    Hi Phoebe,

    Thank you for reaching out to us.

    Could you kindly provide us with temporary access to your WP Admin page? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/4404346764049
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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