Website down! HELP

Silvia Mejia

• July 20, 2021 15:09

My website is down and is a Brizy problem. It says fatal error Brizy Pro

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  Denis B

  • July 21, 2021 08:06
  • Edited

  Hi,

  We are sorry for late reply and for this inconvenience. To solve the problem you should do next:

  1. Log into your cPanel account or via FTP and delete the Brizy FREE version.
  2. You will have access to the WordPress dashboard; 
  3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. A this stage do not activate it, please. See next step.
  4. Download the FREE version from the WordPress repository. Activate the FREE version and only then the PRO version.

  
  You should have:
  Brizy FREE 2.3.3
  Brizy PRO 2.3.1
  
  Please, let me know if this worked for you. 
  
  Best regards,
  Denis.

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