This issue is still a problem...

Debbie Shaw

• July 20, 2021 12:49

I have created 3 support requests

#11163

#11326

#11381

All of which are showing as solved despite the issue still not being sorted.

To see this please visit the website: https://morningporridge.com/

Look at the console and all of the 404 error messages, despite when you click on the link the image does actually load.

Please stop marking this as solved and get to the bottom of the issue

Thanks

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  Alex

  • July 20, 2021 20:56

  Hi Debbie,

  Private tickets are automatically set to Closed after a long period of inactivity. From what I see, the last message is from my colleague Natalia(#11381), where she asked for FTP details to inspect the problem. After that, we did not receive any answer from you. I have created a new ticket to reopen the discussion.

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  Debbie Shaw

  • July 21, 2021 10:35

  Yes - you were sent all these and I was told you were working on it, then nothing else?

  Have you got to the bottom of the issue now?

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  Alex

  • July 21, 2021 21:08

  We did not receive your FTP credentials. Did you receive Natalia's message yesterday: https://jmp.sh/bJMiPaF ? Please reply to that email because here the community is public and we cannot receive login details.

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  Natalia Chitoroaga

  • February 01, 2022 14:00

  Hello Debbie,

  I received a private message from you on our email support@brizy.io

  In my latest emails to you, I asked for the WordPress and FTP credentials, but unfortunately, I didn't receive them. I don't have any other emails from your side. Can you check the spam folder? Do you have emails from support@brizy.io?

   

  Thank you!

  Natalia 

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  Debbie Shaw

  • February 01, 2022 14:19

  it all took too long - the client has gone elsewhere.

  Please issue a refund as I have lost the client/website and no longer need this.

  If I have been notified that the renewal was to be processed I would have cancelled yesterday.

  Please issue a refund

   

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  Doina P

  • February 01, 2022 17:45

  Hello Debbie,

  Thank you for your message!

  We have a 30 day refund policy. If you have Brizy for more than that we can not issue a refund, if not then please send us the email with which you have purchased Brizy and we will take care of this. Hope to hear from you soon.

  Kind regards,

  Doina

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  Debbie Shaw

  • February 01, 2022 17:47

  The renewal went through this morning so please refund asap

   

  Thanks

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  Doina P

  • February 01, 2022 18:01

  Hello Debbie,

  We already did the refund. Hope this helps. Have a great week!

  With kind regards,

  Doina

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  Debbie Shaw

  • February 01, 2022 18:24

  when will it go through?

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  Doina P

  • February 01, 2022 18:39

  In the next 24 hours it will be processed. 

  Regards,

  Doina 

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