Brizy update has broken template

Darren Nicholls

• July 20, 2021 10:41

Hi there,

We've updated brizy on a site and the use of a custom field now shows broken text, see attached. You can see where there should be a custom field it shows broken text. This was working until the update.

For now I've added back in the full title but it's a bit frustrating to be honest.

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  Doina P

  • July 20, 2021 11:06

  Hello Darren,

  Thank you for your message!

  Regarding the problem you encounter, I made a ticket on it and one of my colleagues will contact you  soon.We are very sorry for the inconvenience. If you have any other problems or questions, please feel free to ask!

  Have a nice day and best regards,

  Doina

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  Darren Nicholls

  • July 20, 2021 11:08

  I've sent the wp and ftp login details to that ticket.

  Thanks,

  Doina

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  Doina P

  • July 20, 2021 11:40

  No problem,you are welcome! Contact us if something happens!

  Have a nice day,

  Doina

   

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  Fiona Maguire

  • July 20, 2021 12:05
  • Edited

  Hello 

   

  The wordpress update has completely crashed my site.  Wordpress sent me an email saying that Brizy Pro plugin caused the error.  Please sort this out.  I would like to send you an email, but cannot see it on your site?

  Thanks Fiona

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  Tony Slavin

  • July 20, 2021 20:44

  Hi,

  Our sites are showing the same kind of thing as well as sub menus are not showing correctly. Refer this screen shot

  https://www.screencast.com/t/diEiK6H0SY

  Thanks

  Brandon

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  Denis B

  • July 21, 2021 08:10

  Hi Fiona and Tony,

  We are sorry for late reply and for this inconvenience. To solve the problem you should do next:

  1. Log into your cPanel account or via FTP and delete the Brizy FREE version.
  2. You will have access to the WordPress dashboard; 
  3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. A this stage do not activate it, please. See next step.
  4. Download the FREE version from the WordPress repository. Activate the FREE version and only then the PRO version.

  
  You should have:
  Brizy FREE 2.3.3
  Brizy PRO 2.3.1
  
  Please, let me know if after update website is working correctly and menus are displayed correctly as well.
  
  Best regards,
  Denis.

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