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3 comments

  • Denis B

    Hi Enrico,

    We are sorry for this inconvenience.

    If you are able to access dashboard, please, do next: update Brizy FREE to latest version - 2.3.3. Latest PRO version will be available for download in your account within a few hours. Right now you can update Brizy PRO in your WP dashboard in Plugins area: View screenshot. In case, if you do not see update notification, please, go Dashboard > Updates, click "Check again" and then you should be able to update Brizy PRO: View screenshot.

    In case, if you are not able to login in your WP dashboard, please, do next:

    1. Log into your cPanel or connect via FTP account and delete the Brizy FREE version.
    2. You will have access to the WordPress dashboard; 
    3. Download the FREE version from the WordPress repository. Activate the FREE version and then update the PRO version.

    Latest versions at this moment:

    • Brizy FREE - 2.3.3
    • Brizy PRO - 2.3.1

    Please, let me know if everything works correctly after updating both FREE and PRO plugins.

    I want to apologize one more time for this inconvenience. Thank you for your understanding and patience, we highly appreciate that! Let me know if everything will work correctly after update.

    Best regards,
    Denis.

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  • Enrico Cristaldi

    Hi, your update fixed previous issue, but started a new one: now it's gone the sticky menu you get scrolling down. Check what I'm talking about, menu you get scrolling down is now gone in live version:

    https://share.getcloudapp.com/Apuzp8DP

    I've not checked everything, but I suspect that more PRO features are now gone, as may be there is some bug in this update related with PRO features. I say this because when I've updated Brizy free I've got a warning saying that Brizy PRO is now disabled and I must update it. I've done, but menu is gone (and may be more things). 

    You can check live behaviour here https://frantoiovignoli.com/

    BTW:

    1) versions installed on site now are: Brizy free 2.3.3.  - PRO 2.3.1 

    2) issue is ONLY on site's public front, in editor menu is showing as aspected 

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  • Denis B

    Hi Enrico,

    Thank you for your reply.

    I have created private ticket, we would like to check issue from your dashboard. Please, provide us admin access to your website in this ticket.

    Best regards,
    Denis.

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