Brizy pro update broke our website!!!

Amir Abdelmasih Zaky

• July 20, 2021 03:10

Hello,

I need to roll back to Brizy pro version 2.2.12 URGENTLY. Your latest update broke our website. 

Please don't tell me "we don't recommend rollback bla bla bla". I don't care what you recommend.

If you really care about recommendations, I recommend you to test more before updates. 
Your updates are "ALWAYS" buggy.

So I am looking for someone to help roll back. 

Also, as you will check the website, it is working after I had to deactivate Brizy pro because the update just breaks everything even the admin panel!!

0

• 

  Alex

  • July 20, 2021 20:32

  Hi,

  Sorry for the created inconvenience. No need to roll back. We made a new update that solves the problem. Just update Brizy PRO and Free to 2.3.1. If you don't have access to your dashboard, please follow these instructions:
  1. Log into your Cpanel or FTP account and delete the Brizy folders.
  2. You will have access to the WordPress dashboard; 
  3. Download the FREE version from the WordPress repository and activate it.
  4. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. 

  0
• 

  Amir Abdelmasih Zaky

  • July 20, 2021 21:40

  So it is working now(What a miracle!).
  
  Not the whole website broke but the article page got broke now, see here
  https://boringbooks.net/2021/07/mary-magdalene-the-prostitute.html
  
  THIS IS SO MUCH!!!
  Can you just let me rollback instead of that?

  0
• 

  Denis B

  • July 21, 2021 09:02

  Hi Amir,

  We are sorry for this inconvenience.

  In this situation we do not recommend to downgrade to previous Brizy versions. If you are able to access dashboard, please, do next: update Brizy FREE to latest version - 2.3.3. Latest PRO version will be available for download in your account within a few hours. Right now you can update Brizy PRO in your WP dashboard in Plugins area: View screenshot. In case, if you do not see update notification, please, go Dashboard > Updates, click "Check again" and then you should be able to update Brizy PRO: View screenshot.
  
  Latest versions at this moment:

  • Brizy FREE - 2.3.3
  • Brizy PRO - 2.3.1

  Please, let me know if everything works correctly after updating both FREE and PRO plugins.
  
  I want to apologize one more time for this inconvenience. Thank you for your understanding and patience, we highly appreciate that!
  
  Best regards,
  Denis.

  0
• 

  Amir Abdelmasih Zaky

  • July 23, 2021 08:19
  • Edited

  Hello,

  Any update on this? The article template is broken and I had to make it drafted for now. 

  0
• 

  Denis B

  • July 23, 2021 09:16

  Hi Amir,

  I assume you have a "WordPress comment" section in your template. This is a known problem and our developers are fixing this issue right now. We expect to release update today that will include fix for this issue. We'll reply to this post when update will be available for download.

  Thank you for understanding and patience, we highly appreciate that.

  Best regards,
  Denis.

  0
• 

  Denis B

  • July 23, 2021 14:37

  Hi Amir,

  Today were released updates for Brizy FREE and Brizy PRO. Please, update both plugins and check if your posts are displayed correctly, issue you mentioned was fixed in last update.

  Best regards,
  Denis.

  0
• 

  Amir Abdelmasih Zaky

  • July 25, 2021 01:35

  Hi, 
  
  After the update, the text element can't be bigger when I use it for article title #post_title.
  The website became slow.
  
  Let me know when this gets fixed. 

  0
• 

  Denis B

  • July 26, 2021 08:40

  Hi Amir,

  Sorry for late reply, support is limited on weekends.

  1. Please, provide some screenshots or video so I can understand what is the problem you mentioned.
  2. Not sure if the problem is related to Brizy Builder rather than to your server. 

  Kind regards,
  Denis.

  0

Please sign in to leave a comment.