WordPress caught an error with one of your plugins, Brizy Pro.

Ann Soriano

• July 20, 2021 02:45

I have 3 websites with the critical error.  Can you please help?

Thanks,

Ann

 

 

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  Natalia Chitoroaga

  • July 20, 2021 08:55

  Hello Ann,

  Thank you for your post. Apologies for all these inconveniences caused by the last Brizy update. 

  You need to update the PRO version right now.

  1. Log into your Cpanel or FTP account and delete the Brizy FREE version.

  2. You will have access to the WordPress dashboard; 

  3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. Do not active, because you need to:

  4. Download the FREE version from the WordPress repository. Activate the FREE version and then the PRO version.

  Both versions should be updated at the 2.3.0 version. 

   

  If you have any other questions, please let me know. 

  Regards, Natalia

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  Ann Soriano

  • July 20, 2021 09:16

  Hi Natalia,

  Thank you for your reply.  Automatic updates was enabled for Brizy Free so the latest 2.3.0 is installed.  So, do I just delete the Brizy Pro version and upload the latest Pro from my account?

  Regards,

  Ann

   

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  Natalia Chitoroaga

  • July 20, 2021 09:35

  Hi Ann,

  Yes, download the PRO package from your account - https://jmp.sh/a8m0F2Q and upload manually. 

  If you need assistance here, let me know.

   

  Thanks!

  Natalia 

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  Ann Soriano

  • July 20, 2021 09:49

  Hi Natalia,

  Brizy Pro 2.3 was uploaded successfully.  However, the hamburger menu is NOT working when sites are viewed from mobile phones.

  Checkout https://www.lovespirit-store.com/.  Please view from your mobile phone or simulator.

  Thanks,

  Ann

   

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  Ann Soriano

  • July 20, 2021 11:19

  Hi Natalia,

  Will the hamburger menu issue be fixed by today?  I have 3 more websites to fix with the same issue.

  Thanks,

  Ann

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  Permanently deleted user

  • July 20, 2021 11:28

  Hi Ann,

  Thank you for your message.

  We tried to reproduce it in your dashboard but all worked fine. If you temporarily deactivated all external plugins and activate a WP default theme, do you have the same problem?

  Best regards,

  Nelea.

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  Ann Soriano

  • July 20, 2021 12:08

  Hi Nelea,

  I'm not quite sure what you mean.  I can provide you with the site's login panel for you to check.  Have you actually viewed the site on a mobile phone?  If you click on the hamburger menu, it does not work.

  In WP dashboard, the hamburger works fine but does NOT work when viewed on a physical mobile phone.

  Ann

   

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  Ann Soriano

  • July 20, 2021 12:41

  Hi Nelea,

  I have solved the problem.  Brizy Free was 2.3 and I updated it to 2.3.1.  The hamburger menu now works.

  Regards,

  Ann

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  Permanently deleted user

  • July 20, 2021 16:28

  Hi Ann,

  Great to know that all is working fine on your site now.

  Regards,

  Nelea.

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  Terra Sacrae Srl

  • July 20, 2021 19:57
  • Edited

  I have the same problem with one site:
  The mobile menu doesn't work 
  The slider doesn't work... 
  acoperis-decra.ro
  I've deactivated the slider

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  John Mc Kenna

  • July 20, 2021 19:54

  My hamburger menu is not working at!! And I'm on the latest version now of both Free & Pro.
  
  

  Plus I keep getting the message in my dashboard saying - BRIZY PRO IS NOT RUNNING.
  Please update Brizy PRO 2.3.0 or newer.

   

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  John Mc Kenna

  • July 20, 2021 19:56

  Also - when I got into the Brizy editor - it has all the Pro features blocked now!

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  John Mc Kenna

  • July 20, 2021 20:18

  I've just noticed that I no longer have the License tab under the Brizy settings - so I am unable to add the license in case that's what the problem is

   

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  Permanently deleted user

  • July 21, 2021 09:12

  Hi All,

  Today we released a new update for Brizy Free 2.3.3. Please update the FREE plugin to the latest version.

  Thank you for your understanding and patience.

  Nelea.

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  Ann Soriano

  • July 21, 2021 23:55

  Hi Nelea,

  Thanks for the update.  I can see in my Brizy account that Brizy Pro latest version is also showing.  So, just to be 100% clear and not to expect any of my websites to have errors do I do the following:

  (1) Update Brizy Free to version 2.3.3

  (2) Uninstall Brizy Pro version 2.3.0 then update Brizy Pro to version 2.3.1

  Please confirm.

  Regards,

  Ann

   

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  Permanently deleted user

  • July 22, 2021 07:35

  Hi Ann,

  Yes, I confirm that you can follow those steps.

  Please let us know if we can help you with something else.

  Nelea.

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  Ann Soriano

  • July 22, 2021 08:09

  Hi Nelea,

  Thanks for your response.  All good now with all sites. 

  Thanks again for your assistance.

  Regards,

  Ann

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  Permanently deleted user

  • July 22, 2021 09:53

  Hi Ann,

  Great to know that all is working fine on your site now.

  Have a nice day, Nelea.

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