Issues with version 2.3.0
Hey there, I updated Brizy and Brizy Pro to the latest version, 2.3.0, and I'm getting some problems with my site now. I took a screenshot to show the issue. Not sure what changed in the update to cause this to happen but I cant had to roll back the update in order for the issue to go away until we can fix this.
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Hi Alex,
Thank you for your message
We are currently investigating this issue and we will do our best to come back soon with a fix. In the meantime, I recommend you delete Brizy plugins via FTP and install the previous versions(2.2.20 PRO and 2.2.13 Free) manually so you have the site live until we come up with a fix. Here's an article on how you can do that: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/
btw: you might as well try to upgrade PHP to the latest version. I think there is something about this, so it could be a solution for you until tomorrow.
Thank you for your understanding and patience.
Best regards,
Nelea.0 -
Hi Nelea,
I just tried changing the PHP version to 8.0 and 8.1 and in both cases, it made it worse. It just shows a white screen and that's it. Nothing else on the site at all. I have had issues in the past when I have tried upgrading to 8.0 or 8.1 with Brizy but this is a new one. It's why I have stuck to 7.4 until now.
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Hi Alex,
Thank you for your post. Apologies for all these inconveniences caused by the last Brizy update.
You need to update the PRO version right now.
1. Log into your Cpanel or FTP account and delete the Brizy FREE version.
2. You will have access to the WordPress dashboard;
3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. Do not active, because you need to:
4. Download the FREE version from the WordPress repository. Activate the FREE version and then the PRO version.
You should have:
Brizy FREE 2.3.0
Brizy PRO 2.3.0
If you have any other questions, please let me know.
Regards, Natalia
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Hi Natalia
Ok, I followed your directions and successfully updated but now there is a new problem. My header menu disappeared and I can't seem to get it back no matter what I try. I am using my theme (Blocksy) header and menu, not one built with Brizy. As you can see, the cart still shows, but next to it should be a few different menu items and dropdowns.
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Another issue I just found, when I manually go to one of my pages (typing in the URL), when I get to the page, I shows me this error. I get it on each product page I have tried going to so far.
Fatal error: Uncaught Error: Call to a member function get_type() on string in /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php:1620 Stack trace: #0 /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/brizy-pro/content/providers/woocommerce.php(30): woocommerce_template_single_add_to_cart() #1 /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/brizy/content/placeholders/simple.php(43): BrizyPro_Content_Providers_Woocommerce->{closure}(Object(Brizy_Content_Context), Object(BrizyPlaceholders\ContentPlaceholder)) #2 /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/brizy-pro/content/placeholders/simple-product-aware.php(24): Brizy_Content_Placeholders_Simple->getValue(Object(Brizy_Content_Context), Object(BrizyPlaceholders\ContentPlaceholder)) #3 /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/brizy/vendor/bagrinsergiu/content-placehold in /home/customer/www/staging36.spectredigital.com/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 1620
There has been a critical error on this website.
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Hi Alex,
We are sorry for this inconvenience.
We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?
Best regards,
Nelea.
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