Brizy Pro Update crashed site

Michael Martin

• July 19, 2021 18:55

On Synergy-Americas.com, I am running the Sydney Pro theme and the Brizy update went smoothly, but Brizy Pro (from 2.2.13) caused a critical error. Once I renamed the Brizy Pro folder in my File Manager it came right back up. 

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  Permanently deleted user

  • July 19, 2021 21:04

  Hi,

  Thank you for your message

  We are currently investigating this issue and we will do our best to come back soon with a fix. In the meantime, I recommend you delete Brizy plugins via FTP and install the previous versions(2.2.20 PRO and 2.2.13 Free) manually so you have the site live until we come up with a fix. Here's an article on how you can do that: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

  btw: you might as well try to upgrade PHP to the latest version. I think there is something about this, so it could be a solution for you until tomorrow.

  Thank you for your understanding and patience.

  Best regards,
  Nelea.

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  Natalia Chitoroaga

  • July 20, 2021 09:08

  Hello Michael,

  Thank you for your post. Apologies for all these inconveniences caused by the last Brizy update. 

  You need to update the PRO version right now.

  1. Log into your Cpanel or FTP account and delete the Brizy FREE version.

  2. You will have access to the WordPress dashboard; 

  3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. Do not active, because you need to:

  4. Download the FREE version from the WordPress repository. Activate the FREE version and then the PRO version.

  You should have:

  Brizy FREE 2.3.0

  Brizy PRO 2.3.0

   

  If you have any other questions, please let me know. 

  Regards, Natalia

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