Problems with Brizy Pro Plugin

Lars teppan Johansen

• July 19, 2021 14:27

I got an error wit Brizy Pro today when updating one of my sites Brizy. I had to deactivate Brizy Pro thru cPanel. Brizy is running, but not Brizy Pro. Any advice to get the Pro plugin up an runnning again?

 

PHP Fatal error: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder) in /home/neon2imz/public_html/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php on line 3

 

I also tried to log in to my account and downloded Brizy Pro 2.2.13. Deleted the old plugin and installed 2.2.13, but still get critical error... and manually have to turn it off from cPanel to get my site back up and running.

 

The site is running on Astra Theme in WP and no other plugins than Brizy and Brizy Pro.

 

Best regards

Lars

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  Permanently deleted user

  • July 19, 2021 14:48

  Hi,

  Thank you for your message.

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We will check this problem from the dashboard.

  Best regards,

  Nelea.

   

   

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  Steven Lozada

  • July 19, 2021 15:55

  I received the same fatal error message and my site is down when the plugin auto-updated.

  I can only access the wp dashboard in WP recovery mode. I had to deactivate the Brizy Pro plugin to get my site back up.

  Please advise on a fix.

  Thanks

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  Jarko Tijssen

  • July 19, 2021 16:36
  • Edited

  Hi,

  I had the same issue. I got help from my web host, and they uninstalled bizy-pro. This is the file they send to me which made th error.

  PHP Fatal error: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder) in /home/cultrexz/public_html/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php on line 25.

   

  Kind regards,

   

  Jarko

   

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  Magnús Sigurbjörnsson

  • July 19, 2021 16:51

  Seems to have worked to have uploaded the PRO manually in WP maintainace mode but there are a few bugs in the new version however.

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  Permanently deleted user

  • July 19, 2021 20:56

  Hi,

  Thank you for your message

  We are currently investigating this issue and we will do our best to come back soon with a fix. In the meantime, I recommend you delete Brizy plugins via FTP and install the previous versions(2.2.20 PRO and 2.2.13 Free) manually so you have the site live until we come up with a fix. Here's an article on how you can do that: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

  btw: you might as well try to upgrade PHP to the latest version. I think there is something about this, so it could be a solution for you until tomorrow.

  Thank you for your understanding and patience.

  Regards,

  Nelea.

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  Terra Sacrae Srl

  • July 20, 2021 05:29

  I had the same problem. 

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  Lars teppan Johansen

  • July 20, 2021 08:03

  Ok, thx for the update...

  Where can I find the previous versions of Pro an Free plugins?

  Cheers Lars

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  Natalia Chitoroaga

  • July 20, 2021 08:19

  Hello Guys,

  I'm really sorry for these troubles. 

  Please, update the PRO version plugin. If you don't have access to the WordPress dashboard, try to remove the FREE plugin within the FTP/CPanel dashboard. Then, update the PRO plugin to the 2.3 version and right after download the latest FREE version from the WordPress repository. 

  You should not have this fatal error with both plugins updated to the 2.3 version. 

   

  We will launch a new compatibility version in a couple of hours. 

   

  Apologies for all these inconveniences. 

   

  Regards, Natalia 

   

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  Natalia Chitoroaga

  • July 20, 2021 09:32

  Hello Lars.

  The previous Brizy FREE plugin can be found in the WordPress repository - https://jmp.sh/DYYnE9n and the previous PRO version in your Brizy account https://jmp.sh/4XP99eD;

   

  Regards, Natalia 

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  Bertie Franke

  • July 20, 2021 09:38

  I have the same issue. I deleted brizy and brizy pro in the filemanager. As soon as I reinstal only brizy my site turn into a blanc page. Both plugins are 2.3 but it doesn't work anymore.

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  Bertie Franke

  • July 20, 2021 09:44

  I have installed  the previous Brizy Free plugin without the pro version and my site does work again. I will wait with installing the new pro version till problems are solved...

   

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  Lars teppan Johansen

  • July 20, 2021 09:52

  Thx, everything is working again for now :)

  Cheers

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  Denis B

  • July 20, 2021 13:16

  Hi Bertie,

  Could you, please, try to install released a few hours ago Brizy Free 2.3.1 and after that activate Brizy PRO and check if this will work for you?

  Looking forward to your reply.

  Best regards,
  Denis.

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  Angela O.

  • July 20, 2021 13:55
  • Edited

  I have the same issue.
  Brizy Free 2.3.1 is working now, but it is not possible to update to Brizy PRO 2.3?

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  Bertie Franke

  • July 20, 2021 14:12

  Hi Denis,

  Yes it works fine now! Tnx!

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  Jarko Tijssen

  • July 20, 2021 16:10
  • Edited

  Hi! :)

  Well, it is not fun for anyone to have problems with the core plugin, but I am at least learning some new important stuff on how to (try and) fix plugins that are not working :)

  I have installed the latest version of the free Brizy version, and installed PRO 3.2.1 (from Brizy site). However, in WP I am getting the following, quite contradictive message:

  I unistalled pro, and the reinatalled it. I tried to deactivate, and then activate it again, but the message stays the same. I also installed 3.2.1 of the free version to see whether that made a differene. Is this a known issue?

  

  

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  Denis B

  • July 21, 2021 08:05
  • Edited

  Hi,

  We are sorry for late reply and for this inconvenience. To solve the problem you should do next:

  1. Log into your cPanel account or via FTP and delete the Brizy FREE version.
  2. You will have access to the WordPress dashboard; 
  3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. A this stage do not activate it, please. See next step.
  4. Download the FREE version from the WordPress repository. Activate the FREE version and only then the PRO version.

  
  You should have:
  Brizy FREE 2.3.3
  Brizy PRO 2.3.1
  
  Please, let me know if this worked for you. 
  
  Best regards,
  Denis.

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  Jarko Tijssen

  • July 21, 2021 20:18

  Hi!

   

  This has resolved the issue, thank you :)

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