CDN images broken in Australia region

Patricia Cupra

• July 19, 2021 04:16
• Edited

Hi,

I'm in Australia and I've noticed that images on the Brizy.cloud main website, inside the dashboard and on my popups are all broken, but only when accessing them in Australia (all browsers, cleared caches, flushed DNS). If I use a VPN and access them from the Americas and Asia, the images all load properly.

To reproduce the issue, load Brizy.cloud using a VPN set to Australia.

 

I assume the CDN might need a good flush after the last big update. I waited from Friday when I noticed it until now after the weekend to see if it would resolve itself, but it hasn't and that's when I investigated it further today and discovered it's local to Australia.

1

• 

  Denis B

  • July 19, 2021 06:11

  Hi Patricia,

  Thank you for contacting us.

  Please, provide us link to your website, we'll check the problem.

  Best regards,
  Denis.

  0
• 

  Patricia Cupra

  • July 19, 2021 08:16
  • Edited

  As per my post, it's images on your own website at https://www.brizy.cloud itself and all popups created by Brizy Cloud that are broken. The CDN isn't working for the Australia region.

  0
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  Denis B

  • July 19, 2021 08:48
  • Edited

  Hi Patricia,

  I just opened our website using VPN to access our website with Australian IP address - all images are displayed correctly. I've recorded my screen to show how it loads (Please, ignore loading speed as due to screen recording CPU was almost overloaded): Video.

  Best regards,
  Denis.

  -2
• 

  Wez Coffey

  • July 19, 2021 20:57

  I'm also in the Australian region getting 416 errors on images hosted on b-cdn.net with Brizy cloud sites.

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  Patricia Cupra

  • July 20, 2021 03:53

  Other Australians are reporting the same on the Brizy Community Facebook Group. So it's not just me.

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  Leah Lovelock

  • July 20, 2021 09:19

  Hi Denis

  I don't see that this problem is fixed. I'm also in Australia and my clients website (Free cloud) isn't showing pictures and also when I look at your site, the pictures are still broken. Please don't tell me that it's ok for you because it isn't ok for me. Any other website I look at is working fine (not Brizy, just general websites).    
  
  If I right click on the broken image and select "open image in new tab" I get this error.

  416 Requested Range Not Satisfiable

  0
• 

  Denis B

  • July 20, 2021 14:26

  Hi,

  Thank you for all your messages.

  Team was already reported and is checking what could be the problem. We'll reply you with an update ASAP. 

  Thank you for understanding and patience, we highly appreciate that.

  Best regards,
  Denis.

  1

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