I cannot edit (assets - page) brizy cloud

Diego X. P. Vasconcelos

• July 18, 2021 07:45

Hi there! Using brizy cloud. The edit button is not working on my dashboard, please could you help me?

PS: I've already cleaned the Cookies/Cache and I'm using last Chrome version. I've recorded a gif 

https://tmp.f8.n0.cdn.getcloudapp.com/items/lluNpBGv/32f6b998-ccd6-40ae-b2de-0da9968d0760.gif?v=939faa3571d7f4a1a6265c434705f80c

 

https://tmp.f8.n0.cdn.getcloudapp.com/items/lluNpBGv/32f6b998-ccd6-40ae-b2de-0da9968d0760.gif?v=939faa3571d7f4a1a6265c434705f80c

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  Denis B

  • July 19, 2021 05:31

  Hi Diego,

  Sorry for late reply, support is limited on weekends.

  Please, provide us link to your website/project, we'll check the problem. Also, have you tried to edit page in another browser?

  Looking forward to your reply.

  Best regards,
  Denis.

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  Johnathon Powers

  • July 19, 2021 10:58
  • Edited

  This happened to many many users yesterday for about 6 hours. No one could edit any pages on any project with the cloud. You can read up on it in the facebook group.

  No one was around or posting in this "support" forum so we discussed it among ourselves there.
  
  Note to anyone else. Your posts in the facebook group are not held for moderation for days. They are immediately visible and there is usually a human that replies in minutes. Although it may just be another one of us users. At least that is something.

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  Denis B

  • July 19, 2021 11:01

  Hi Johnathon,

  Thank you for your reply.

  Support is limited on weekends, that's why we couldn't reply you here in community. 

  Thank you for your patience and understanding, we highly appreciate that.

  Best regards,
  Denis.

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  Johnathon Powers

  • July 19, 2021 11:27
  • Edited

  We are all aware of the limitations...

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  Denis B

  • July 19, 2021 12:36

  Hi Johnathon,

  I totally understand your feelings. Our team is monitoring status of cloud services 24/7. However, there is always place for issues in tech world that often do not depend on human. Even tech giants like Google or Facebook have problems when users all over the world are unable to access services. Of course this rarely happens with them. We do our best to move in their direction in terms of quality and stability :)

  Thank you for understanding.

  Best regards,
  Denis.

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