Brizy Cloud Site not updating on synced Domain

Sebastian Hoffmann

• July 15, 2021 11:31
• Edited

(private Message, URLs should not be published)

Hi There,
ich made some changes on these two pages yesterday and it's not yet synced since 24 hours

Can you help me?

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• 

  Alex

  • July 15, 2021 19:57

  Hi Sebastian,

  thank you for your message. We will try to reproduce this on your site and then we will come back with an update.

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  Natalia Chitoroaga

  • July 16, 2021 07:54

  Hello Sebastian,

  I confirm it is an issue at our end. I will come back with a notification as soon as the fix will be available.

  Thank you for your patience.

   

  Regards, Natalia

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  Sebastian Hoffmann

  • July 28, 2021 11:32

  As I didn't get any feedback so far I reinstalled the sync files (as described here https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync?_ga=2.26019579.730361940.1627470485-1857571178.1625048736).

  Now it's not working at all anymore!!! It says:

  {"error":{"zip":["Zip was not downloaded","Invalid zip"]}}

  after reload:

  Synchronization in processing. It can take some time...

  I did reinstall it yesterday and again today! Both times no syncing!!!!

  All in all im waiting already 14 (!) days now to get some changes synced ?!?!?!

  https://portal.apluso.de/gm

  for testing I created a Brizy subdomain, which actually shows the right content:

  https://portalaplusodegm.brizy.site/

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  Permanently deleted user

  • July 29, 2021 09:05

  Hi Sebastian,

  Thank you for your message.

  The issue with server SYNC was already fixed and everything should work just fine. But in your case, I will open a private ticket and inspect this problem directly on your server.

  Best regards, Nelea.

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