Server sync with older cloud sites not working

Completed

Barry Williams

• July 14, 2021 18:00
• Edited

Older sites no longer sync. Are you aware of any issues? By older sites I mean builds with the old dashboard before blog etc was added. Hope that makes sense.

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  Permanently deleted user

  • July 15, 2021 08:36

  Hi,

  Thank you for your message.

  We need to inspect this and see what the problem is. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

  Best regards,

  Nelea.

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  Barry Williams

  • July 15, 2021 14:50

  Hi there,

  many thanks. I will check my email for the link.

  Kind Regards,

  Barry.

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  Barry Williams

  • July 19, 2021 10:56

  Hi there, sorry for the late reply. Natalia has been dealing with this. The tech guys have found an issue with cloud syncing and I believe are releasing a fix shortly. Kind Regards, Barry. 

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  Permanently deleted user

  • July 19, 2021 11:35

  Hi Barry,

  We are sorry for this inconvenience.

  Yes, it is an issue and our developers are already working to fix it as soon as possible.

  Best regards,

  Nelea.

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  Barry Williams

  • July 20, 2021 16:21

  Ok, thank you for keeping me informed. Kind Regards, Barry 

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  Natalia Chitoroaga

  • July 21, 2021 08:52

  Hello Barry,

  As I mentioned in my ticket, this issue has been fixed.

  If you have any other problems or technical questions - feel free to contact us.

  Thank you for your support and patience.

   

  Regards, Natalia 

   

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