Email Notification Not Working In Brizy Cloud.

Kofi Essel Koomson

• July 12, 2021 17:52

I have tried multiple emails (gmail, yahoo, hotmail and even custom email for the domain) and none are working. Setup was done exactly as shown in support read many other posts on email notification but can't seem to find a fix for my inability to receive the notifications. Webpages in question are adamdapper.com and adamdapper.com/uniforms. Will appreciate the help. 

Kofi

0

• 

  Alex

  • July 13, 2021 20:28

  Hi Kofi,

  we will try to reproduce this on your project and then I will come back with an update here.

  0
• 

  Alex

  • July 14, 2021 09:51

  Hi,

  we have connected to your site but from what we see Email Notification has not been configured: https://jmp.sh/BCHIOIc For testing we filled in our data and everything works fine: https://jmp.sh/8BFbsCT Please make sure you have done the steps in this article, then try again: https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification

  0
• 

  Kofi Essel Koomson

  • July 14, 2021 15:42

   

  Hi Alex,

  Thanks for your response. I have setup the Email Notification already. You can see from the leads section below that I have been able to test it internally since the past few weeks. But I'm still having difficulties receiving notifications externally. I did the setup again just now and still no luck. My gmail does not have 2 step authentication setup.

  Kofi

  

  

   

  

  

  0
• 

  Alex

  • July 15, 2021 19:45

  Hi,

  Can you please confirm that we are talking about this popup form that needs to be tested: https://jmp.sh/3gT55zr ?

  0
• 

  Kofi Essel Koomson

  • July 16, 2021 09:51

  Hi,

  We are talking about both this and the other pop-up I have on my site. I followed the email notification setup for both but not able to receive notifications even though the leads section show that both popups are collecting leads. 

  0
• 

  Alex

  • July 17, 2021 20:03

  It's a bit strange. Did you check the SPAM folder? We checked this in your project with a Gmail address and everything works fine.

  by the way, do you update the project every time after saving the pop-up settings?

  0
• 

  Kofi Essel Koomson

  • July 19, 2021 12:35

  Yes I checked all the spam folders with Gmail, hotmail and yahoo too. Yes I update the project every time after saving the pop-up settings. 

  0
• 

  Alex

  • July 20, 2021 20:09

  I have created a private ticket for you and we will inspect this in more detail.

  0

Please sign in to leave a comment.