Unable to use saved blocks & layouts

Sonia Shipp

• July 07, 2021 15:10

Hi,

My wordpress plugin is up to date but I'm getting 

Your Plugin version is incompatible with Brizy Account version, please update plugin

When will the update be available?

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  Denis B

  • July 08, 2021 08:38

  Hi Sonia,

  Thank you for your message.

  Please, let us know what Brizy Free and Brizy PRO versions you are currently using on your website.

  Best regards,
  Denis.

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  Sonia Shipp

  • July 08, 2021 09:07

  2.2.19 Brizy and 2.2.11 Brizy Pro

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  Denis B

  • July 08, 2021 10:48

  Hi Sonia,

  Thank you for your reply.

  Please, try to remove Brizy PRO and install it again. After re-installing Brizy PRO version 2.2.12 should be installed.

  Let me know if this worked for you.

  Best regards,
  Denis.

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  Sonia Shipp

  • July 08, 2021 14:36

  Hi, I deactivated Brizy Pro, deleted it and uploaded the new 2.2.12 from Brizy.io – no change I also tried deleting the licence, creating a new one and applying it – still no change ☹

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  Denis B

  • July 08, 2021 14:55

  Hi Sonia,

  Thank you for your reply.

  We would like to check problem from your dashboard. I created a private ticket, you should receive notification regarding this.

  Best regards,
  Denis.

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  T.A. Barnhart

  • August 18, 2022 20:34

  i have the latest Brizy & Pro, and i get the same thing. Safari & Firefox on a MBA M2. saving layouts is not compatible with either browser, ie the process does not work.

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  KC George

  • August 19, 2022 06:33

  Hi T.A. Barnhart,

  Can you do few compatibility checks?

  • Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  • Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  • Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners
  • Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persist.

  If you are not able to find a solution, please get back to us; we will help you troubleshoot

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