Site down... pages blanks, happening repeatedly.

Tom O'Connor

• July 04, 2021 17:09

Hi Team,

Our site has been experiencing repeated issues for sometime now, specifically pages are loading but with NO content, nothing but white BLANK pages. I've seen it happen on mobile, and desktop. Same issue as another user has reported here:

https://support.brizy.io/hc/en-us/community/posts/4403390896145

An example, right now seeing it happen at https://www.nlptimes.com/content-follow-the-inferences

The probelm has happened at least 4 times since yesterday (and I suspect earlier) We need this sorted asap, it's a major issue when visitors are hitting blank pages when they should be seeing content.

Please resolve this right away. We're in the middle of a prelaunch.

Thanks,

Tom

 

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  Permanently deleted user

  • July 05, 2021 12:12

  Hi Tom,

  Thank you for contacting us.

  At the moment, we have informed our team about this inconvenience and strive to fix it as soon as possible.

  Thank you for your patience.

  Regards,

  Nelea.

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  Tom O'Connor

  • July 05, 2021 13:36

  Hi Nelea,

  Pls stay on it till the matter is urgently fixed, today. It's the 3rd time in as many months where we've been impacted by issues with the Brizy platform...

  It's clear from looking at the support logs this isn't the first time this issue has happened. It's also clear that the right monitoring and testing is not in place within brizy to catch this kind of issue. Pls remedy this gap right away.

  Tx,

  Tom

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  Permanently deleted user

  • July 06, 2021 07:04

  Hi Tom,

  The problem was fixed,  your page works fine now.

  Please let us know if we can help you with something else.

  Best regards,

  Nelea.

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  Tom O'Connor

  • July 06, 2021 08:32

  Hi Nelea,

  Thanks for the update. Note, this issue was happening on multiple webpages including our homepage www.nlptimes.com, so is the issue fixed permenently on all webpages on our site?

  Tx,

  Tom

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  Permanently deleted user

  • July 06, 2021 10:22

  Hi Tom,

  This fix was temporary, only for today. General fixed it will be later or tomorrow.

  We are sorry for this inconvenience.

  Regards,

  Nelea.

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  Natalia Chitoroaga

  • July 06, 2021 10:51

  UPDATE:  This issue has been fixed for all users. We just released a new builder version with the final fix.

   

  Apologizes again for all inconveniences we caused. 

  Regards, Natalia 

   

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